Senior Manager, Global Revenue Operations - Growth

About Front Row:

At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale. We’re continually cultivating functional areas of expertise and retaining the highest caliber of talent — while sharing knowledge and data, creating efficiencies, and looking at every aspect of our client’s business from a 360 perspective. We work effectively to give every client the hands-on support, niche knowledge, and first-access they need to win in the world’s most competitive commerce markets and make each of our six capabilities the first to act on the next big things.

We live for the exchange of energy between brands and audiences, you should too, and we’ve made it our mission to expand every brand’s market share and heart share. Because we believe every transaction has the potential to be transformational. 

Role Overview: 

The Sr. Manager of Global Revenue Operations will play a crucial role in supporting global Sales and Marketing teams by optimizing processes, ensuring data accuracy, and managing CRM and sales enablement systems. The position will be responsible for implementing predictive analytics to identify high-value clients and forecast growth opportunities, enabling data-driven decision-making across all organizational levels. This role will also focus on enhancing pipeline management, overseeing tools that support scalable lead generation, and driving revenue growth globally.

The ideal candidate possesses strong analytical capabilities, effective collaboration skills, and the ability to enforce best practices across the organization while leveraging real-time data insights to optimize the lead generation and sales processes.

Role Responsibilities:

• Sales & Marketing Partnership: Serve as a business partner to Sales and Marketing leadership globally, collaborating on sales strategy, process optimization, forecasting, and performance analysis.
• Predictive Analytics Implementation: Lead the implementation of predictive analytics tools and methodologies to identify and prioritize high-value clients. Work closely with the data analytics team to forecast growth opportunities, refine targeting strategies, and focus outreach on scalable accounts in key verticals.
• Sales & Marketing Performance Analysis: Define, maintain, and analyze sales and marketing performance metrics across all divisions globally. Generate actionable insights and strategic recommendations that drive revenue growth and improve sales productivity and efficiency. Compile monthly and ad-hoc reports to Executive Leadership.
• Forecasting & Pipeline Management: Develop and maintain accurate forecasts, pipeline management tools, and reporting dashboards to support data-driven decision-making at all organizational levels. Ensure transparency across divisions and regions with real-time pipeline visibility.
• Data Quality Management: Ensure data integrity and hygiene across all critical data points such as pipelines, clients, contracts, and marketing attribution. Partner with teams across the organization to maintain accurate and consistent data within CRM and other tools.
• CRM & Enablement Optimization: Own and optimize CRM and sales enablement systems (e.g., HubSpot, PandaDoc, ZoomInfo) to ensure seamless operations and data flow into internal reporting tools. Conduct training, develop documentation as needed, and manage relevant content within the internal knowledge center (Wiki).

• Process Improvement: Partner across the organization to lead the standardization, continuous improvement, and adherence of sales processes and tools, optimizing productivity and operational efficiency.
• Sales Operations Efficiency Enhancement: Identify and resolve sales operations bottlenecks, troubleshoot system issues, and optimize performance to enhance workflow efficiency.
• Cross-Functional Alignment: Collaborate with key stakeholders across Marketing, Account Management/Brand Strategy, System Admins, and Data Analytics to ensure alignment and integration across the revenue operations ecosystem.
• Strategic Initiative Leadership: Provide strategic support to Sales, Marketing, and Executive Leadership by participating in or leading key initiatives aimed at enhancing revenue operations and growth.

• Education: Bachelor’s degree in business, finance, information technology, or a related field.
• Experience: Minimum 4 years in sales or revenue operations, or a similar position 
• Technical Skills: Proficiency in CRM (e.g., Salesforce, HubSpot) and sales enablement tools (e.g., PandaDoc, ZoomInfo). Advanced Excel and data analysis skills.
• Analytical & Problem-Solving: Strong ability to analyze performance metrics, resolve operational bottlenecks and optimize workflows.
• Communication & Collaboration: Excellent communication skills with experience in cross-functional collaboration and stakeholder management.
• Influence & Leadership: Demonstrated ability to influence cross-functional teams, ensuring adherence to processes, data integrity and consistent implementation of best practices across the organization.
• Adaptability: Ability to thrive in a fast-paced environment and manage multiple priorities effectively.

• Health, dental, and vision
• PTO
• Summer Fridays
• Wellness and commuter benefits
• Work with a fun, consultative team of experts
• Location - headquartered in SoHo, New York City with offices in San Diego, Hamburg and Bratislava

SALARY - $130,000 - $150,000