Senior Manager Fraud and Scams Operational Risk

See yourself in our team:

The Technology and Operations (Tech & Ops) Risk team is responsible for providing specialist Operational Risk advice, assurance and acceptance/approval of decisions made across the Technology, COO and Supplier Support Units.

Do work that matters:

The purpose of the role is to be a leader within the Fraud and Scams Operational Risk team as part of the Security Operational Risk function that supports Technology.  Work with the Executive Manager to provide Line 2 independent services over Line 1 effective implementation of the Risk Management Approach, the Operational Risk Management Frameworks, and actively uplift risk capability.

Key responsibilities for this role includes:

Technical:

• Working as part of a team of professional SMEs to provide independent, pragmatic and value adding Ops Risk advice, assurance and approval/acceptance for Tech risks across the portfolio (in line with Line 2’s BEAR/FAR accountabilities).

• Monitoring and reporting of 3LoA activities to the Executive Manager, including BAU management of the Risk Management Approach, the Operational Risk Management Framework in support of CPS 220.

• Contributing to the oversight and monitoring of key tech risks, controls, issues and incidents, change risk and licensing and obligations, risk acceptance.

• Supporting the appropriate identification, escalation and reporting of all related tech risk matters to the relevant stakeholders, including the relevant NFRCs, your EM/GM and to the Technology and Operations CRO.

Leadership:

• Work as part of a cross-skilled and curious team that can support a range of areas both analytically and commercially, speaking up and contributing to appropriate Line 2 oversight and challenge.

• Provide ideas for Line 2 risk management and assurance activities, analytics, and reporting. Contribute to a culture of learning and collaboration.

• Role model behaviours that are consistent with CBA values expectations and leadership principles. Provide a safe workplace for all team members, customers and visitors.

• Develop and maintain partnerships with stakeholders to become a trusted advisor through using commercial acumen, practical recommendations and assisting the business to understand where prioritised focus on key risks matters is required.

We’re interested in hearing from people who have:

• Background in Operational Risk, including technology skills. Knowledge of applying CBA’s operational risk frameworks, standards, policies and procedures.

• Background in fraud and scams (nice to have)

• High quality written and verbal communication skills, report writing, evidence gathering and data capabilities.

• Stakeholder and influencing skills with the ability to engage pragmatically as a trusted but independent partner.

• A curious and humble mindset, understanding of external trends and changes, interest in learning, to build risk management best practice.

Your Career:

If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move.

If this sounds like the role for you then we would love to hear from you. Apply today!

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

Advertising End Date: 09/05/2025