Senior Manager, Experience Designer

Senior Manager, Experience Designer
About the Role
We are seeking a Senior Manager in UX to strategize and create the user experience for credit modeling, decisioning, and underwriting tools.
This role requires expertise in data-heavy applications, strong leadership skills, and a product-thinking mindset to streamline complex financial workflows.
The ideal candidate has experience designing for data visualization, machine learning (ML)/AI-powered applications, and financial decisioning tools.
This is a strategic role where you will collaborate with engineers, data scientists, product managers, and business analysts to create intuitive, high-impact solutions that enhance underwriting efficiency, risk assessment, and credit decisioning processes.
What You'll Do
As a Senior Manager, you will:

• Reimagine credit policy workflows, translating complex business requirements into intuitive, data-driven user experiences.
• Leverage your expertise in data analysis, visualization, and business applications to design solutions that bring clarity to complex datasets.
• Champion best practices in UX and product thinking, influencing both the team and the broader Dealer organization.
• Act as a change agent, ensuring modern design methodologies and automation principles are integrated into credit policy processes.
• Collaborate with cross-functional teams to bring ML-driven automation into traditionally manual workflows.
• Thrive in ambiguity, helping shape early-phase projects and guiding stakeholders through the transformation process.

What You'll Bring

• Deep Data Expertise - Strong data visualization skills and experience working with complex data environments. Ability to communicate intricate insights in a clear, compelling way.
• Business Acumen - A strong understanding of business strategy, with the ability to quickly grasp credit policy and its broader implications.
• Product Thinking - Experience working on complex product use cases, with a focus on usability and business impact.
• Change Leadership - A proven ability to influence teams, drive best practices, and lead digital transformation efforts.
• Senior-Level Maturity - The confidence and expertise to operate independently in a complex environment, providing leadership and strategic direction.
• Adaptability - Ability to work in an early-stage project environment, helping define both the problem space and the solutions.

Basic Qualifications

• At least 6 years of experience with UX design

Preferred Qualifications

• Experience understanding complex Data environments
• Strong business acumen
• Excellent communication and soft skills to deliver complex ideas
• Experience updating process and procedures with automation and machine learning
• Portfolio of Data visualizations samples and case studies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Plano, TX: $175,500 - $200,300 for Sr. Manager, Design
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).