Senior Manager Engineering(Platform)

About Nations Benefits:

At Nations Benefits, we are transforming the insurance industry by creating innovative solutions that enhance benefits management for consumers. Our mission is to modernize internal platforms and systems to ensure scalability, reliability, and performance while supporting operational excellence. We are transitioning from legacy technologies to modern, cloud-native platforms that drive efficiency, data insights, and high-quality service delivery.

We are looking for a Senior Manager of Engineering to join our platform team. In this role, you will focus on developing and maintaining the core platforms and back-end infrastructure that power our internal services. You will be responsible for driving the design and development of scalable, reliable, and secure systems using React.js, .NET Core, Microsoft SQL Server, and Azure. You will collaborate with cross-functional teams to ensure that the systems you build enable operational efficiency and seamless integration across our platforms.

Key Responsibilities:

• Platform Design & Architecture:
• Contribute to the design, development, and optimization of core platform services, focusing on scalability, reliability, and maintainability.
• Work with .NET Core for backend services, Microsoft SQL Server for data management, and Azure for cloud infrastructure to build and maintain modern platform solutions.
• Develop APIs, microservices, and other platform components that integrate seamlessly with existing systems and enable new capabilities.
• Platform Modernization:
• Lead efforts to modernize legacy systems and migrate them to cloud-native platforms and microservices architecture.
• Collaborate with cross-functional teams to ensure smooth data migration, system integrations, and platform transitions.
• Identify and implement new technologies and practices that improve platform performance and operational efficiency.
• Performance & Scalability Optimization:
• Monitor and optimize platform performance, ensuring high availability, low-latency, and fault tolerance.
• Identify bottlenecks, improve system efficiency, and manage the scaling of platform services to accommodate growing demands.
• Implement real-time data processing and analytics to enhance platform insights and decision-making.

• Security & Compliance:
• Design and implement robust security measures for platform services to protect sensitive data and ensure compliance with industry standards (e.g., HIPAA, PCI-DSS).
• Ensure secure communication between platform components, implement encryption strategies, and manage user authentication.
• Cloud Infrastructure & Automation:
• Leverage Azure to build scalable, resilient, and secure cloud infrastructure supporting platform services and operations.
• Implement DevOps practices, including CI/CD pipelines, automated testing, and continuous delivery for rapid, reliable deployment of platform updates.
• Collaborate with infrastructure teams to optimize cloud resources for performance and cost-efficiency.
• Operational Efficiency & Monitoring:
• Establish monitoring, logging, and alerting solutions to ensure platform stability and uptime.
• Proactively identify and resolve issues affecting platform services, ensuring that platforms operate with minimal downtime.
• Build and maintain disaster recovery plans to ensure high availability and business continuity.
• Team Leadership & Mentorship:
• Lead a team of engineers, providing technical guidance, mentorship, and career development support.
• Foster a collaborative and high-performance culture within the engineering team, encouraging continuous learning and growth.
• Lead by example, promoting a culture of accountability, ownership, and innovation.
• Collaboration with Cross-Functional Teams:
• Work closely with product management, operations, and other engineering teams to ensure platform features meet business needs and align with strategic goals.
• Engage with senior leadership to ensure that platform initiatives align with broader business objectives and user needs.

Additional Responsibilities:

• Decision Making & Alignment:
• Drive decisions related to platform architecture, technology choices, and development processes, ensuring alignment with business objectives and long-term strategy.
• Navigate ambiguity and make informed decisions in fast-changing environments, adapting plans as needed to meet evolving business priorities.
• Experience with Global Teams:
• Collaborate effectively with engineering teams across different geographic locations, ensuring alignment and smooth communication despite time zone and cultural differences.
• Lead or participate in cross-regional initiatives to optimize platform performance and ensure consistency across global systems.

Requirements:

Technical Skills & Experience:

• Proven Experience:
• 10+ years of experience in software engineering, with at least 4 years in a manager or leadership role focused on platform engineering or back-end systems.
• Strong experience with .NET Core, Microsoft SQL Server, and Azure, with hands-on experience designing and developing cloud-native platform solutions.
• Expertise in building and maintaining scalable, distributed platforms and services, including microservices and RESTful APIs.
• Experience with DevOps, CI/CD practices, and cloud infrastructure management to support platform operations.

Leadership & Collaboration:

• Team Leadership: Proven experience leading and mentoring engineering teams, helping to develop talent, foster a culture of innovation, and maintain high-performance standards.
• Collaboration & Communication: Ability to collaborate with cross-functional teams, including product, operations, and other engineering groups, to achieve shared goals.
• Problem-Solving: Strong problem-solving skills to identify platform issues, optimize performance, and resolve complex technical challenges.

Decision-Making & Alignment:

• Ability to make informed technical decisions in ambiguous environments and navigate trade-offs between platform performance, scalability, and security.
• Experience driving alignment across teams and stakeholders on platform development priorities, ensuring a unified direction and efficient execution.

Communication & Interpersonal Skills:

• Excellent communication skills to clearly articulate platform requirements, technical solutions, and project progress to both technical and non-technical stakeholders.
• Strong interpersonal skills with the ability to manage relationships and collaborate effectively with teams across various locations.

Education & Certifications:

• Bachelor’s degree in computer science, Engineering, or a related field (master’s preferred).
• Relevant certifications in Azure, .NET Core, or cloud platforms are a plus.

Desired Skills:

• Experience working in platform engineering within insurance, financial services, or other regulated industries.
• Familiarity with microservices architecture, serverless computing, and distributed systems.
• Knowledge of regulatory compliance standards such as HIPAA, PCI-DSS, and others related to platform security.
• Experience with third-party integrations and APIs.