Senior Manager Digital Support - EMEA

Company Description

TOMRA was founded in 1972, based on the design, manufacturing and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides solutions that enable the circular economy with advanced collection and sorting systems, and food processing by employing sensor-based sorting and grading technology.

The TOMRA Group employs 5,300 people globally and is listed on the Oslo Stock Exchange (OSE: TOM). TOMRA was named Norway’s Most Innovative Business in 2023, number one in the list of the country’s top 25 companies.

TOMRA Collection is an innovator in the circular economy and Clean Loop Recycling. Founded on the invention of the world's first reverse vending machine, we are now responsible for approximately 85,000 installations across more than 60 markets. By providing an effective and efficient way of collecting, sorting and processing containers, TOMRA's reverse vending systems make it easy for consumers to recycle and contribute to a more sustainable planet.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Job Description

Senior Manager Digital Support - EMEA will lead the Technical Support Department, ensuring its operations align with business goals and customer requirements. Overseeing a decentralized technical team across various markets, the role will focus on IT and application development throughout the EMEA region, managing both internal and external developers.

A key responsibility will be developing and implementing strategies for technical support and solution design, ensuring seamless service delivery and continuous improvement.

Senior Manager Digital Support - EMEA will act as a bridge between customers and the functions in the EMEA Market Support Center.

​The role will be most suitable for someone with strong technical expertise and project management experience. A dynamic leader with a proven ability to motivate and lead a team to effectively meet objectives and goals. It is important that they have a positive mentality about environmental outcomes, being driven by the optimisation of environmental resources.​

Key Tasks

• Lead the Technical Support Department, overseeing the design and implementation of technical solutions.
• Develop and implement strategic plans for technical support and solution design.
• Manage and mentor a team of technical experts, fostering a culture of innovation and excellence.
• Ensure alignment of technical support with business objectives and customer needs.
• Oversee the planning, execution, and monitoring of technical projects.
• Collaborate with other departments to ensure seamless integration of technical solutions.
• Monitor and report on the performance of the Technical Support Department, including key metrics and KPIs.
• Drive continuous improvement in technical support processes and solution design.
• Develop customer solutions in collaboration with market teams.
• Lead a decentralized team working within various markets.
• Focus on IT and application development across EMEA, leading both internal and external developers.
• Act as a bridge between customers and the functions in the EMEA Market Support Center.
• Ensure quality assurance processes are in place and followed.
• Utilize data analytics to drive decision-making and improve solutions.
• Incorporate user experience (UX) design principles to enhance solution usability.
• Effectively and professionally manage relationships with internal and external stakeholders

Qualifications

• In-depth technical expertise
• Project management experience
• Experience in IT and application development.
• Understanding of user experience (UX) design principles
• Proven leadership and management skills, preferably experience in leading decentralized team
• Strong strategic thinking and communication skills
• Knowledge of quality assurance processes
• Analytical skills
• Commitment to innovation and continuous improvement
• Environmentally conscious / passion within the environmental space

If you are passionate about growing business opportunities and have the skills and experience, we are looking for, we would love to hear from you.