Senior Manager, Communications

This position offers opportunities to work closely with the CEO and other c-suite executives on high-level strategic decision-making across AG1’s business, as well as have a meaningful impact in direct customer relationships. The ideal candidate has experience managing issues, and will be adept at working closely with executives, cross-functional teams, and third-party agencies.

WHAT YOU’LL DO

Executive Communications

• Partner with the VP, Public Relations & Communications to develop and execute a strategic roadmap for executive communications, ensuring alignment with the AG1 brand story and vision.
• In partnership with the Brand Communications lead, develop and maintain a calendar of external executive communications.

Issue Management

• Partner with VP, Public Relations & Communications and company leadership to strategically prepare for and respond to issues.
• Maintain a sturdy process and framework for proactively managing and responding to customer and partner questions and issues. 
• Collaborate with internal and external stakeholders, including agencies, to manage issues and build a proactive approach to reputation management.

Agency Management

• Manage external PR and reputation agencies day-to-day, proactively managing AG1’s brand reputation as well as collaborating on issue management strategies and tactical responses. 
• Partner with internal and external teams to oversee and manage key announcements, news moments, changes within the organization, and high-priority matters.
• Maintain issue management playbook and train new executives into the process.

Business Partnership

• Ensure all core communications to customers and partners are aligned with brand and communication guidelines.
• Partner with the Customer Happiness team to provide training on responding to day-to-day customer inquiries.
• Support the Partnerships, Social Media, and Product Education teams on effectively communicating with partners and customers.

WHAT WE'RE LOOKING FOR

• 7+ years of proven experience in corporate communications and PR, ideally with a combination of in-house and agency experience. 
• Experience in a consumable products industry is highly preferred; health-related experience is a bonus. 
• Exceptional written and verbal communication skills; experience writing on behalf of others in different tones of voice is a plus. 
• Strong strategic thinker with the ability to work diplomatically with C-suite and executive leadership.
• Demonstrated ability to manage PR agencies and external partners.
• Strong understanding of the social media and digital landscape and basic experience with SEO and digital reputation management.
• Ability to remain calm under pressure and manage urgent requests with confidence.
• Strong executive presence and thought partnership; the ability to push back when necessary.

WHAT’S IN IT FOR YOU? 

• Competitive compensation and performance-based incentive plans.
• A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one.
•  A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team.
• A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness.
• A high-growth, dynamic environment with opportunities for your direct impact to be felt.
• Paid holidays, company-wide mental health days, and unlimited PTO (based on your country of residence).
• In-person team meetups for optimal collaboration, team building and accelerating productivity.
• A work environment and culture  that is based on high performance, productivity and continuous improvement. 
• The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day.
• Access to AG1 products and branded swag. 
• Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. 
• All other benefits and insurances as required by law, based on your specific country of residence.
  

AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $110,000 - $134,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles.

AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal-opportunity employer.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.