Senior Manager, Coding Services

Senior Manager, Coding Services
Join us. Let's make a direct impact in healthcare.
Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.
Who we are:
Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals, leaders, and their organizations: automating complex clinical tasks, generating insights and empowering intelligent care. Powered by one of the largest sets of clinical data and use cases available, our groundbreaking clinical machine-learning engine, Cognitive ML, constantly ingests the patient record to generate real-time, highly focused, predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery.
What we're looking for:
Iodine Software is seeking a Senior Manager, Codines Services to join the team. Reporting to Chief Clinical Strategist, the Senior Manager will work cross-functionally with the Clinical Leadership, Product Strategy and cross functional teams to oversee the efforts for coding services. This leader will be the people manager to the Coding Team composed of internal and client facing specialists.
What you'll do:

• Lead and manage the coding team to ensure that Iodine products are developed and maintained with up to date coding requirements and regulations
• Lead and manage the client facing coding team so that clients are able to successfully adopt the code audit product and achieve a successful ROI
• Drive individual coding team members behaviors to ensure successful deployment of the code audit product
• Drive individual coding team members behaviors to ensure client success through regular monitoring of client data and identification of action plans for improvement
• Develop and coach individual coding team members to provide appropriate education, mentoring and coding support to client leaders and end users that ensures client satisfaction and expected outcomes
• Execute processes and programs to improve code rule development and maintenance to mitigate client risk and drive value resulting in renewal and expansion opportunities
• Stay informed about industry updates on coding guidelines and materials to ensure product compliance and competitiveness.
• Research healthcare technology changes and trends affecting documentation and coding, guiding product development accordingly.
• Serve as a point of escalation for client issues and work directly with clients and internal departments to ensure resolution occurs
• Report out on product development and maintenance to Iodine leadership, proactively identify risk clients and provide mitigation strategies as needed
• Advocate for product enhancements/new features and influence roadmap planning, based on client input and needs
• Drive innovation of the Iodine Software products and establish best practice workflows for internal and external users
• Maintain client loyalty by coaching the UM clinical team to serve their clients above and beyond their expectations.
• Collaborate with the Data Science and Product teams to provide subject matter expertise for product development and enhancement.
• Prepare coding-related reports, analyses, and recommendations for product development and strategic decision-making.

What we'd love to see:
Minimum Requirements:

• Bachelor's degree in Health Information Management (RHIA) or Bachelor degree in related field with appropriate coding certification
• Certification: PCC and/or CIC required, CCS preferred
• Experience in monitoring and assessing coding accuracy
• Experience managing a second level review process that identifies coding error or discrepancies
• Experience in developing new technology highly preferred
• 5+ years of inpatient coding experience required
• Experience in coding consulting role preferred
• Progressive growth in coding leadership
• Staff management experience
• Program strategy and goal setting experience
• Strong persuasion skills to assist customers who have difficulty with change management
• Experience presenting to others
• Strong verbal and writing client-facing communications skills are needed to both gather information, ideas and to present features and functionality
• Experience with communicating through conflict to achieve agreed upon outcomes
• Experience working/managing multiple concurrent projects and tasks while staying on track and meeting commitments
• Experience identifying opportunities and potential gaps in order to contribute proactive ideas for improvement
• Experience managing timelines and evolving client expectations and deliverables including prioritizing and escalation
• Ability to travel up to 40%, as necessary
• Travel schedule is based upon client need and availability

Preferred Requirements:

• Master's degree in a health system management, business or other healthcare related field
• Experience in client management with a healthcare technology or consulting company
• Collaborator DNA with a desire to solve for the interests of our clients and of our business
• Positive, self-starter attitude with desire to exceed expectations and ability to work extended hours when necessary

Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
What we offer:

• Comprehensive Healthcare: Fully covered medical, vision, and dental benefits for employees, plus generous dependent coverage.
• Telehealth Services: Convenient access to telehealth services tailored for remote work.
• Savings Accounts: Tax-advantaged savings accounts for healthcare and dependent care expenses.
• Ancillary Benefits: Life, AD&D, and disability insurance paid by Iodine for peace of mind.
• Retirement Plan: Competitive 401(k) retirement plan with a considerable company match.
• Extra Life Insurance: Optional additional life insurance coverage for you and your dependents.
• Accident Insurance: Financial protection against unexpected accidents and critical health issues.
• Critical Illness Insurance: Provides financial support for medical costs and living expenses during serious illness.
• Hospital Indemnity Insurance: Additional support for hospital-related expenses through indemnity insurance.
• Pet Insurance: Affordable options for discounted pet insurance.
• Legal and Identity Protection: Legal and ID theft protection to safeguard personal information.
• Employee Assistance: Confidential employee assistance program for personal and professional challenges.
• Education Allowance: Annual funding for educational pursuits and continuing education to support professional development and skill enhancement.
• Reimbursements: Annual reimbursement for eligible wellness expenses, monthly reimbursement for cell phone and WiFi costs, and a one-time equipment allowance for creating a comfortable home office.