Who we are
Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.
With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.
Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.
We are seeking a highly skilled and motivated Senior Manager, Cloud Operations to lead and optimize our Azure cloud infrastructure and services. This role is critical in ensuring the scalability, reliability, and security of our cloud environments while driving operational excellence. The ideal candidate will have a deep understanding of cloud architectures, automation, and best-in-class operational practices.
Job Responsibilities:
- Lead the Cloud Operations team to ensure high availability, performance, and security of cloud-based applications and services.
- Develop and execute a strategic roadmap for cloud operations, aligning with business objectives.
- Oversee incident management, disaster recovery, and business continuity strategies for cloud environments to support and align efforts to meet customer needs.
- Drive automation and infrastructure-as-code (IaC) adoption to improve efficiency and reduce operational overhead.
- Optimize cloud cost management and governance to ensure cost-effective usage of resources.
- Collaborate with security, compliance, and IT teams to enforce best practices and regulatory requirements.
- Establish and monitor KPIs, SLAs, and performance metrics to continuously improve service delivery.
- Provide leadership, mentorship, and development opportunities for a team of cloud engineers and operations professionals.
- Communicate proactively with customers and internal team members to deliver business value as a part of daily work management.
- Stay up to date with emerging technologies, trends, and industry best practices to drive innovation.
Minimum Required Technical Skills and Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- Certifications on cloud technologies
- Industry accepted certifications in management space
- Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
- 10+ years of experience in IT operations with at least 5 years focused on cloud services.
- Proven experience in managing cloud environments (AWS or Azure) at an enterprise scale.
- Strong understanding of automation tools (Terraform, Ansible, CloudFormation) and CI/CD pipelines.
- Hands-on experience with monitoring, logging, and observability tools (Datadog, Splunk, Prometheus, Azure Monitoring etc.).
- Deep knowledge of networking, security best practices, and compliance frameworks (ISO, SOC2, NIST, etc.).
- Strong leadership and team management skills with experience in developing high-performing teams.
- Excellent problem-solving skills with a proactive approach to operational challenges.
- Strong communication and stakeholder management skills.
Minimum Soft Skills:
- Customer facing skills : Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through
- Strong, clear and concise written and verbal communication skills
- Ability to communicate effectively at all levels of the organization
- Strong interpersonal skills and can foster team collaboration.
- Ability to negotiate and convince
- Ability to identify innovative solutions to problems
- Out of the box thinking approach
- Ability to conceptualize and articulate new approaches and solutions
- Ability to collaborate and communicate to achieve positive outcomes
- Detail-oriented
- Strong ability to prioritize and meet deadlines
- Able to work under stress and conflicting timelines, when necessary
- Pro-active and has a strong desire to learn.
- Self-driven, high enthusiasm and ambition to succeed
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
Top Skills
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.
The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level.
A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
