Senior Manager, Business Systems Analysis

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

You’ll be joining CIBC’s Capital Markets, Total Risk Technology team. As a Senior Manager - Business Systems Analysis, you will be responsible for overseeing the production support team, ensuring the smooth operation of business applications and systems. You will be involved in managing incidents, coordinating with various stakeholders, and driving continuous improvement initiatives to enhance system performance and user satisfaction. You will be responsible to address Business Users concerns and act as a liaison between IT and business stakeholders when required.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-2 day per week on-site, while other days will be remote. 

How You’ll Succeed

• Understanding Requirements – Conduct analysis of processes and functional or reporting requirements to document, communicate and negotiate also propose the best practices to stakeholders . Knowledge of and ability to utilize use case analysis, define and document business & solution requirements. Provide SME advice and direction to internal and external stakeholders to ensure that the requirements work packages are appropriately defined. Work with internal partners to determine, negotiate and manage services to the agreed standards. Monitor service levels to identify opportunities for improvement and recommend appropriate solutions.
• People Leadership – Lead and coach a high performing group team of individuals. Direct, motivate, and develop your team, maximizing their contributions and professional growth. Share knowledge and collaborate to come up with effective solutions to problems.
• Relationship Management –  Work with technical design and development team across multiple line of business for requirement socialization and supporting development and build. Coordinate and lead cross-functional tasks or work packages to identify and document functional or non-functional requirements, work flow, information sources and system specifications. Partner with project manager, technical manager, vendors, business  and all other stakeholders to ensure accurate execution of project(s). 

Who You Are

• You can demonstrate experience with:  3 years leading a team primarily consisting of but not limited to, Business Analysts within a capital markets financial institution. You have experience with business process modeling, IT project management. You have experience on requirements gathering, documentation and data analysis. Ideally you have professional exposure to Stakeholder management, supporting the prioritizing of work, System Development Lifecycle, Application Delivery and Implementation. You have previous experience with Azure DevOps, SQL, Jira, Confluence, Tableau, Elasticsearch, Application and Infra monitoring software.  It is an asset if:  You have experience within banking and/or financial institutions.
• You have a degree/diploma in: Computer Science/Engineering and/or a related field.
• You are a bold and authentic leader. You're passionate about developing and coaching to bring out the best in people. You have led diverse, high performing teams.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to create a shared vision.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 28th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Emerging Technologies, People Management, Project Management Technology, Regulatory Experience, Regulatory Reporting, SQL Databases, Tableau (Software), Technical Leadership, Work Collaboratively