Senior Manager - Business Operations

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Role purpose

As a Senior Manager - Business Operations, you will be reponsible for implementing and monitoring multiple business processes to ensure they are completed in a quality, efficient and timely manner to achieve SLA's. you will also be respoisble for ensuring operations within the budgeted cost, highlight cost overrun proactively and plan for cost overrun prevention.

Duties and Responsibilities:
•Ensure that all process, e.g. Flown revenue, Sales liability, Interline billing, etc are accounted for accurately and in a timely manner, and reflect the correct values in the monthly Financial Statement
•Identify the other Revenue leakage areas in the Revenue Accounting processes and ensure that corrective action based on type of discrepancy is taken so that the revenue of the company is protected
•Perform completeness and integrity checks in revenue accounting system and liaise with the other teams internally to ensure that the closing disciplines and monthly deadlines are met
•Identify the revenue process related discrepancies/reporting issues and ensure that they are escalated at the level as outlined in the control frame work
•Liaise with clients and other revenue accounting teams in Accelya to resolve discrepancies with fare circulars and customer deals to ensure continuity, clarity and completeness
•Monitor the system changes through upgrade documents and information received to ensure that Standard Operating Procedures and Work Instructions are updated in line with the new system functionalities and/or enhancements to existing functions. This involves assessing the impact of system changes to see if they can be implemented to improve the existing processes and bring efficiency
•Coordinate with the Quality Assurance Team to develop and implement quality management framework. Ensure compliance to regular process audits. Ensure quality feedback is taken into account and the issues are not repetitive at the user level.

Knowledge, Experience & Skills:
•Proven work experience as a team leader or supervisor.
•Good excel skills.
•Hands-on experience implementing business processes.
•In-depth knowledge of the process/module handled of a product.
•Documentation and Review of the process
•Bachelor's degree

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!