Senior manager - Business excellence

Posted 11 Days Ago
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Hiring Remotely in India
Remote
Hybrid
Senior level
Fintech • Information Technology • Insurance • Financial Services • Big Data Analytics
At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
The Role
The Senior Manager of Business Excellence will lead continuous improvement initiatives using Lean/Six Sigma methodologies, manage stakeholders, and drive innovation in processes with a focus on operational excellence.
Summary Generated by Built In

Description and Requirements
Technical Skills
Lean Six Sigma Black Belt Certification, applied knowledge of Lean / Six Sigma methodologies, change management
along with project execu t ion experience.
Experience of crea ti ng FMEA, Process Maps, VSM and relevant Quality tools of GB level.
Excellent knowledge of MS Office, par ti cularly MS Excel & PowerPoint.
Training delivery skills on green belt level six sigma concepts.
Good with analy ti cal skills, estimation, calcula ti ng capacity, FTE requirement, predic ti ve accuracy etc.
Func ti onal
Total Experience required: 12+ years
Ability to iden ti fy gaps and apply root cause analysis and work towards providing a solution to stake holders.
Should have stakeholder management skills to collabora ti on, facilitation and influencing stakeholders.
Must possess planning and analy ti cal skills to facilitate and focus on con ti nuous improvement and innova ti on within the organiza ti on.
Must have good communica ti on, interpersonal and project Management skills and be able to interact with senior leadership / business partners / customers, both locally and globally.
Process specific Skills
Prior Knowledge and hands-on experience in Opera ti ons and / or enabling func ti ons to detect and resolve gaps.
Ability to create an encouraging and efficiency driven environment.
Work well along with people of different func ti ons, with different needs/requirements effec ti vely.
So ft skills
Excellent listening, verbal, and wri tt en communica ti on skills.
Decision making ability.
Result Oriented, with strong negotiating and convincing skills.
Ability to find crea ti ve and innova ti ve solu ti ons to business problems.
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.
At MetLife, it's #AllTogetherPossible . Join us!
#BI-Hybrid

Top Skills

Lean Six Sigma
Excel
MS Office
Ms Powerpoint

What the Team is Saying

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The Company
HQ: New York, NY
43,000 Employees
Hybrid Workplace
Year Founded: 1868

What We Do

Named one of Fortune’s “World’s Most Admired Companies,” MetLife is leading the global transformation of an industry we’ve defined for more than 150 years. At MetLife, every innovation and line of code is a lifeline for our customers and their families—from victims of natural disasters to people living with disabilities and beyond.  With operations in more than 40 markets and leading positions across the globe, MetLife’s building a workforce of diverse and empowered voices that all belong.  Join our remarkable journey—one in which you help write the next century of innovation in financial services—because with MetLife, making the world a better place is All Together Possible.

Why Work With Us

At MetLife, you’ll be working for a company whose purpose is to help customers throughout their life’s journey, and often in their most critical time of need. You’ll be a part of developing leading-edge platforms that will have a lasting impact on the lives and well-being of tens of millions of customers.

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About our Teams

MetLife Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

MetLife's current workplace policies classify roles as Office, Hybrid or Virtual based on the nature of work, encouraging new ways of working together

Typical time on-site: Flexible
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HQNew York, NY
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Bridgewater, NJ
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Cary, NC
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CDMX, CDMX
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Clarks Summit, PA
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Greenville, SC
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Tampa, FL
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Whippany, NJ
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