.png)
Job Requisition ID #
25WD86562
Position Overview
As a Senior Manager, Customer Success Business Analytics, you will lead a team of Business Intelligence Analysts to analyze customer data, identify trends, and develop actionable insights to improve Customer Success at Autodesk. You will be responsible for tracking key performance indicators such as product adoption and customer engagement and presenting data-driven recommendations to senior leadership. You will be collaborating with the Go-to-Market Strategy & Operations (GS&O) organization and Customer Success leadership to ensure alignment of analytics initiatives with business goals and implement data-driven solutions that enhance customer experiences and outcomes.
Responsibilities
What You Will Do:
• Lead and manage a team of Business Intelligence Analysts. Provide guidance, mentorship, and support to team members to ensure they achieve their individual and team goals
• Oversee the analysis of customer data to identify trends, patterns, and insights that can inform strategic decisions and improve the customer experience
• Track and monitor key metrics such as churn, customer health, product utilization, and customer engagement to proactively address potential issues and identify opportunities for improvement
• Oversee the development and maintenance of dashboards and reports that provide visibility into customer success metrics and performance
• Present findings and recommendations to senior Customer Success leadership and communicate complex data insights and recommendations in a clear and actionable manner
Minimum Qualifications
• Proven ability to hire, manage, and inspire a high performing Business Analytics team with the ability to foster a positive and engaging culture
• Strong proficiency in statistical analysis and modeling using tools such as R, Python, or SAS
• Strong proficiency in SQL for querying and manipulating large datasets
• Strong proficiency in data visualization tools such as Tableau, Power BI, or Looker and the ability to create interactive dashboards and reports that communicate insights effectively
• Deep understanding of data warehousing concepts and extract, transform, and load (ETL) processes
• Knowledge of customer success metrics such as churn, product utilization, and engagement
• Experience in developing and implementing data policies, standards, and procedures to ensure data accuracy, consistency, and integrity across the team
• Analytical and problem-solving skills with the ability to identify root causes of problems and develop actionable solutions
• Strong written and verbal communication skills with the ability to convey complex insights clearly and effectively to diverse audiences
Learn More
About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
Are you an existing contractor or consultant with Autodesk?
Please search for open jobs and apply internally (not on this external site).
Top Skills
What We Do
Autodesk makes software for people who make things. If you’ve ever driven a high-performance car, admired a towering skyscraper, used a smartphone, or watched a great film, chances are you’ve experienced what millions of Autodesk customers are doing with our software. Autodesk gives you the power to make anything.
Over 100 million people use Autodesk software like AutoCAD, Revit, Maya, 3ds Max, Fusion 360, SketchBook, and more to unlock their creativity and solve important design, business and environmental challenges. Our software runs on both personal computers and mobile devices and taps the infinite computing power of the cloud to help teams around the world collaborate, design, simulate and fabricate their ideas in 3D.
We provide exceptional compensation/benefit packages and we’d love for you to join us. We’re proud to be an equal opportunity employer and we consider all qualified applicants without regard to race, gender, disability, veteran status or other protected category. To see our culture in action, check out #AutodeskLife.
We are headquartered in the San Francisco Bay Area and have more than 10,000 employees worldwide.
Why Work With Us
Our work is impactful. Our people are innovative. And our culture is inclusive. As our software shapes new solutions to the world’s biggest challenges, you shape your career path. With us, you lead the way in achieving sustainability, resilient communities, and an equitable workforce. Discover #AutodeskLife.
Gallery
_0.png)
