Manager, Application Systems

8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220

CarMax, the way your career should be! 

About this job 

The Technology Manager at CarMax is a people leader who is passionate about technology and how it enables a growing organization. They define roadmaps, manage stakeholders, and align the team to the organizational vision. They are often found partnering across teams and working closely with technologists to execute projects while helping to eliminate barriers and roadblocks. The Technology Manager will often lead Agile ceremonies and work with third parties on project deliverables. If you have a passion for people and technology, this is the job for you! 

Who we are looking for:
The Product Technology Manager partners with business areas to provide technology solutions and services that align with CarMax’s strategic mission. This position will direct and manage strategic planning, software development, implementation, administration, and maintenance of a suite of application systems and solutions focusing on CarMax.com. This role involves developing long and short-term technology solutions to achieve business goals and improve profitability, efficiency, and the associate experience at CarMax.

Carmax.com is a trusted online platform used by millions of customers in various stages of their car shopping journey. Whether they are just considering purchasing or are ready to choose a specific car, Carmax.com caters to their needs. At CarMax, we understand that customer discovery and motivation are crucial for user satisfaction and, ultimately, making a sale. As the largest retailer of used cars, we have access to vast amounts of data about vehicles and user preferences. We are revolutionizing online car shopping with cutting-edge technologies such as cloud computing, Open AI, machine learning, natural language processing, and personalization. Our goal is to assist users in spending more time finding the right car rather than searching for it through highly personalized search experiences.

This position will be CarMax's front door and the foundation for how customers experience carmax.com and how our engineers deliver those experiences.

CarMax is pushing the boundaries of innovation and harnessing the game-changing potential of OpenAI. Learn more about CarMax’s partnership with Microsoft and their use of OpenAI by visiting https://customers.microsoft.com/en-US/story/1501304071775762777-carmax-retailer-azure-openai-service.
The position partners with several business areas, including SEO, Online Platform, DevOps, and Marketing, and plays a pivotal role in building online buying as CarMax disrupts the industry for the second time.
 

Position Requirements:

• Strategic planning and results focus
• Identify the appropriate goals for the teams 
• Prioritizing objectives and provide a holistic approach to solution recommendations that includes ROI, time to market, scalability as well as alternative recommendations

 
Communication

• Partner with business stakeholders, peer groups, the Technology management team and key associates. 
• Present the vision to executive management.
• Communicate the vision to executive management while also providing guidance for the team to support the strategic direction. 

Team Leadership and Development

• Attract, recruit, retain and coach a strong team of skilled and engaged associates aligned to the overall mission.
• Create clear role expectations and develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy.

Technology

• Continue to grow one’s knowledge base and stay current with industry trends while also formulating a technology plan for each business area based on in-depth understanding of the current business needs and their future direction.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Passionate about information technology
• Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
• Good listener – weighs input from multiple perspectives when forming opinions and recommendations
• Collaborative and team-oriented work approach
• Experience gaining consensus among a large, diverse group of stakeholders
• Experience managing, training and mentoring others in Technology software development and SaaS/Software Package implementation best practices.
• Able to easily motivate and inspire team members, peers, stakeholders and executives
• Innovative; thinks beyond boundaries
• Analytical; solves problems at root cause and prioritizes effectively
• Continuous learner and improvement mentality; never satisfied
• Comfortable speaking to large audiences and executives
• Flexible and open-minded; proactively seeks input from others
• Entrepreneurial drive and spirit; enjoys working in a fast-paced environment
• Handles constructive criticism with ease; adapts easily and efficiently to change
• Work Arrangement: This role will be based out of the Richmond, VA CarMax Technology Innovation Center or the Dallas, TX Technology Hub and have a Hybrid work arrangement.

EDUCATION and EXPERIENCE:

• BS/BA degree - Technology related, preferred
• 5+ years of experience in Technology with 5+ years of application systems development and implementation
• 3+ years’ experience managing direct reports
• 3+ years’ experience at a large online company (preferably ecommerce)
• Experience in Front-end technologies, platforms, Machine Learning, Information Retrieval, Natural Language Processing is a plus.
• 3+ years of experience required leading software projects leveraging Agile practices, required

If you think this could be you, let us know and apply! 

Work Location and Arrangement: This role will be based out of the Richmond, VA Technology Innovation Center or Dallas Technology Hub and have a Hybrid work arrangement.

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will be considered for this specific role. 

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.