Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
· Responsible for developing and implementing account management strategies to retain and cross/up-sell products and/or services to strategic, major, highly complex, or multiple geography group accounts or government programs (e., large employer size, government).
· Performs business development activities in pursuit of new growth channels and identifies potential new clients in a specified territory or geographic area. Will be asked to confer upon those based on account complexity, level of supervision required, size of territory or higher sales goals.
Fundamental Components:
· Develops and executes account management and cross/up-sell strategy for complex, high profile or multi-product, large market or geography accounts to include discussions on service levels and expectations, process improvements, operation of benefits plans, identification of gaps in service levels, and determination of root causes and solution development. Demonstrates deep understanding of healthcare industry and trends and is seen as a key sales leader and trusted advisor for the Plan sponsor/Producer relationship that they support. Drives all critical activities/coordination of internal processes related to developing customized Customer solutions.
· Collaborates with Market Heads on the annual growth planning process, driving and developing long-range strategic plans, objectives and tactics for our client portfolio's while ensuring alignment & inclusion. Participates in the development of marketing of marketing/sales strategies and processes, liaising with key stakeholders.
· Develops and executes a comprehensive strategic plan which results in increased sales and maximized profitability by maintaining and expanding penetration of existing products and cross/up-selling other Aetna products. Meets with Account Executives regularly to identify growth opportunities, any changes occurring with the Plan Sponsor, and determines where support is required. Drives Finalist meeting strategy and discussions.
· Updates external constituents on Aetna capabilities to create business opportunities and/or enhance the perception and understanding of Aetna capabilities. Delivers organized, polished presentations of solutions, with benefits tied to the constituent’s business needs.
· Identifies and capitalizes on emerging trends in the marketplace by participating in community and industry events as an Aetna representative.
· Anticipates and identifies challenges and builds solutions. Develops actionable strategies, and dashboards to gain a competitive advantage and determine the best means to communicate and collaborate with existing clients.
· Builds and maintains productive relationships with plan sponsors and brokers/consultants.
· Conducts thorough business case and external customer value analysis to determine selection, prioritization positioning and approach for range of potential solutions for a client's unmet needs (e.g., outsourcing, process improvements, technology solutions)
· Responsible for financial performance, including pricing and negotiation, ensuring alignment with profitability targets for assigned portfolio. Reviews and consultatively presents customer reporting with meaningful analytics, trending, and insightful recommendations for additional programs and services.
· Leads and makes formal finalist presentations. Provided expert talks to industry/cooperative organizations.
Experience:
· 7-10 Years of relevant industry experience listed above.
· Excellent verbal communication skills with ability to explain complex financial principles.
· Ability to provide guidance, troubleshoot and answer complex questions related to an area of expertise.
· Demonstrated leadership with relevant initiatives: Business process, enterprise business project management/consulting, financial strategic planning and analysis, mergers and acquisitions, strategic planning, risk management.
Education:
· Bachelor’s degree in business or related field, Masters preferred, or equivalent work experience.
Pay Range
The typical pay range for this role is:
$75,500.00 - $174,134.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 05/04/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners.
Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
