Senior Maintenance Technician

Groma is blending real estate and technology to unlock a new real estate asset class while making it easier for everyone, from institutional investors to the residents in our buildings, to participate in ownership. Our property technology platform uses AI to bring new efficiencies to the small unit count multifamily sector, enabling us to efficiently acquire, upgrade, and operate these 2-20 unit multifamily buildings and bring institutional performance to this massive but historically overlooked sector. Our investor technology platform makes owning these assets accessible to a broad array of investors, with bespoke vehicles available to institutional and family office investors and our flagship vehicle, the blockchain-powered GromaREIT, available to everyone, with a special focus on enabling ownership for the residents in our buildings. Visit www.groma.com to learn more about us.

About the Role

The Senior Maintenance Technician is an individual contributor responsible for completing work orders generated by our property management team in order to keep our residents satisfied and our properties up to Groma standards. The Senior Maintenance Technician will not only perform a wide range of maintenance tasks but also play a vital role in mentoring junior maintenance technicians, ensuring quality workmanship and adherence to company standards. Our portfolio is primarily multifamily rental apartments, so this position will primarily work in the field to service maintenance requests submitted by our residents. Our business model is fairly unique, so this position represents a crucial part of our residents experience and puts a friendly face on our company.

Responsibilities

• Complete a variety of tasks related to the maintenance of our properties, including but not limited to the following: 
• Painting
• Carpentry and drywall repair
• Caulking and refinishing
• Light masonry work and bricklaying
• Appliance installations, repair, and maintenance (that do not require a specialized license)
• Fixture and hardware installations (that do not require a specialized license)
• General repairs and maintenance
• Perform handyman repairs
• Plumbing repairs (e.g., leaks, clogs, fixture replacement)
• Electrical repairs (e.g., outlets, switches, lighting)
• HVAC maintenance and repair (e.g., filter changes, troubleshooting, minor repairs)
• General building maintenance (e.g., door hardware, locks, windows)
• Grounds maintenance (e.g., landscaping, snow removal, trash removal) as needed
• Respond promptly and efficiently to resident maintenance requests, ensuring timely resolution and excellent customer service.
• Maintain accurate and up to date documentation of all maintenance activities, including work orders, inspections, and repairs
• Manage inventory of maintenance supplies and tools, ensuring adequate stock levels and proper care/storage
• Provide updates and/or reports on tasks, projects, or properties as requested
• Troubleshoot escalated maintenance issues or tasks as needed
• Collaborate with relevant team members to ensure the overall smooth operation of the portfolio
• Lean in (based on team needs) to assist the Property Operations Team, supporting our property onboardings, and ongoing property improvement projects
• Adhere to all safety regulations and company policies.
• Maintain a clean and organized workspace (i.e. job site, maintenance vehicles, etc.) while completing tasks related to maintenance, repair, or installation 
• Participate in Emergency/Off-hours On-Call Schedule and respond to emergency maintenance situations as needed
• Guide and mentor junior maintenance technicians, providing guidance, training, and support
• Partner with the Maintenance Manager to identify training needs related to various maintenance procedures, safety protocols, and company policies
• Deliver training sessions for junior technicians on various maintenance procedures, safety protocols, and company policies including but not limited to:
• Ensure adherence to all relevant federal and local guidelines for safety and productivity, including OSHA, ADA, and other required regulations
• Provide feedback on performance for junior technicians to the Maintenance Manager as needed
• Serve as a secondary point of contact (when maintenance manager is unavailable) for Groma team members that collaborate closely with Maintenance team on all projects as it relates to maintenance

Qualifications

• High school diploma or equivalent, technical or vocational training preferred
• Minimum of 5-7 years of experience as a maintenance or facilities technician
• Proven experience in mentoring or training junior team members
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills, with a focus on providing excellent customer service  
• Ability to prioritize tasks and manage time effectively
• Detail-oriented and a proactive problem solver
• Ability to be flexible with work schedule and open to working (or being on-call) some weekends as business requires
• Motivated to develop a strong understanding of various skilled trades, such as carpentry, HVAC, plumbing, and electrical
• Experience using Google Suite and motivated to adopt new and emerging technologies
• Basic knowledge of Massachusetts home improvement codes and regulations
• Must be comfortable driving around Boston and have a valid driver's license, a clean driving record, and proof of insurance
• A vehicle is not required for this position; Groma will provide maintenance vehicle
• EPA certification for handling refrigerants (preferred)
• Experience with property management software (preferred)

Working Hours

This position will work Monday - Friday beginning at 7:00 am at their first property assignment and continue on in the field until 3:00pm with a 30 minute lunch break taken at the team member’s discretion. This position will primarily operate within normal business hours week-to-week but is also expected to be available during weekends and assigned holidays for property-related emergencies. A list of potentially required on-call holidays is below:

• Birthday of Martin Luther King, Jr. (Third Monday in January).
• Washington's Birthday (Third Monday in February).
• Memorial Day (Last Monday in May).
• Juneteenth National Independence Day (June 19).
• Independence Day (July 4).
• Labor Day (First Monday in September).
• Columbus Day (Second Monday in October).
• Veterans Day (November 11).
• Thanksgiving Day (Fourth Thursday in November)
• Christmas Day (December 25)
• New Year's Day (January 1)

About our Culture

At Groma, we’re looking to build something big and are on a fast growth trajectory. While a healthy work-life balance is important to our team, we want to be upfront that there may be times when we expect commitments outside of the standard 9-5. We strive to respect individuals and their needs while also acknowledging the reality that we have a small team that is trying to accomplish some very ambitious goals in a short time period.  

We are also focused on maintaining our dynamic in-office culture at Groma’s headquarters in beautiful downtown Boston, Massachusetts. We believe that in-person collaboration and spontaneous interpersonal interaction is critical to the company’s success at this stage. Though this position will be primarily field based, all team members have access to Groma HQ and the associated Amenities . We own the whole building and have made it very much our own space. We’ve got a gym, shower/locker rooms, a game room, a rooftop garden, and all the normal stuff to make the space comfortable and a fun place to be.

We have an ever-evolving list of values and conventions that guide how we operate as a company, but here are some of our core ones:

• We approach our work with pragmatic idealism that enables us to focus on our desire to make the world a better place in ways big and small while also being open to intelligent compromises that accelerate us on our path to serve our broader societal goals.
• Our whole team believes strongly that the challenges we are trying to solve require effective teams, not individual heroes.
• We have complex conversations well. We sit at the intersection of housing and blockchain policy, both nuanced topics with real-world impacts. We pride ourselves on being thoughtful, seeking the best solutions to real-world challenges, and implementing them effectively in the real world.

Job Benefits

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) with company match, and paid time off. If you are interested in this exciting opportunity, please submit your resume and cover letter for consideration.

• 5% 401k match
• High-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• Competitive compensation package
• 13 official company holidays
• 1 floating holiday: We recognize that there are lots of holidays that are meaningful to different people in different ways, and we want to celebrate that by enabling team members to have the time/space to commemorate those days however is appropriate and using it as an opportunity - if they’d like to - to share the meaning of that day with the broader team