Overview
Black Canyon Consulting (BCC) is searching for a Senior Mac Administrator to support our work at the National Institutes of Health providing white glove IT deskside support services to the NIH-VVIPs . This opportunity is full-time, and it is on-site in Bethesda, MD.
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement. If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
Duties & Responsibilities
- Prompt response and resolution of IT issues, including hardware, software, and network-related problems.
- Proactive monitoring and maintenance of executive-level IT equipment and systems.
- Support for Mac-based systems, with in-depth knowledge of MacOS, iOS, mobile device support, and technologies.
- Installation, configuration, and troubleshooting of software applications, including Microsoft 365, ServiceNow, and Oracle.
- Assistance with Active Directory services, user account management, and access permissions.
- Collaboration with other NIH IT teams to ensure seamless integration and resolution of complex issues.
- Basic knowledge of BigFix or Jamf.
- On-call support during non-business hours, including weekends and holidays, with immediate response times.
Requirements
Required Skills:
- Bachelors Degree or High School Diploma/GED with significant Technical Training/Certifications
- JAMF Casper Suite management for Apple devices
- 2+ Years’ Experience troubleshooting Apple Mac environment JAMF/Casper
- Mac program installation
- Mac printer installation
- Mac network configuration
- Mac email client configuration
- Experience with all Office products
- Familiarity with Adobe Products
- Ability to connect to File Server or NAS
- Experience with Mac OS System Upgrades and updates
- Basic Troubleshooting and problem solving skills.
- Good communication, and customer service
Benefits and Salary
We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.
We offer a competitive salary commensurate with experience and location. The targeted range for this position is $80,000 - $110,000.
If you enjoy being a part of a high performing, professional service and technology focused organization, please apply today!
Top Skills
What We Do
Official account of the National Center for Biotechnology Information (NCBI) at the National Library of Medicine. NCBI serves as an international resource for the scientific research community - providing access to public databases and software tools for analyzing biological data, as well as performing research in computational biology.
The NCBI was established in 1988 by an act of the United States Congress as division of the National Library of Medicine at the National Institutes of Health, with a mission to find new approaches to deal with the increasing volume and complexity of biological data in order to facilitate the understanding of genes and their role in health and disease.
The NCBI is made up of multidisciplinary research and development teams composed of molecular biologists, biochemists, structural biologists, clinicians, mathematicians, and computer scientists who:
Archive: Gather scientific and medical research data from around the globe
• Serve as the largest repository of the world’s primary biological research data
• Produce curated datasets to enhance the value and usability of the primary data
Access: Develop systems for discovering and integrating scientific and medical data
• Create search tools and data cross-referencing mechanisms
• Display and enable download of information from the world's largest collection of biological data
Advance: Promote understanding of processes that effect health and disease
• Perform cutting-edge research in computational biology
• Design and build algorithms, programs and systems for analysis of biological data
• Provide support and training through a varied and vigorous outreach program
