Senior Lead Site Reliability Engineer

Job Description
Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership.
As a Senior Lead Site Reliability Engineer at JPMorgan Chase within the Infrastructure & Production Management sector of Consumer & Community Banking, you will be tasked with closely collaborating with stakeholders to establish non-functional requirements (NFRs) and set service availability targets for various applications and product lines. Your role will be crucial in incorporating these NFRs during the design and testing stages of product development, accurately evaluating customer experience through service level indicators, and setting up and implementing service level objectives in production in partnership with stakeholders.
Job responsibilities:

• Create, develop, and sustain scalable and dependable infrastructure using Infrastructure as Code (IaC) tools, such as Terraform.
• Effectively manage incidents and strive to enhance Mean Time to Recovery (MTTR) and other MTTx metrics through proactive monitoring and response strategies.
• Implement and maintain observability tools, including Grafana, Splunk, CloudWatch, and Datadog, to monitor and ensure system performance and reliability.
• Deploy and oversee services within cloud environments, with a strong preference for AWS, ensuring optimal performance and cost-efficiency.
• Employ container technologies like Docker and Kubernetes to facilitate efficient service deployment and management.
• Implement monitoring solutions to track API performance metrics such as response time, error rates, and throughput.
• Use tools like Grafana, Datadog, or Dynatrace to visualize these metrics and set up dashboards for real-time monitoring.
• Ensure comprehensive logging of API requests and responses, including metadata such as timestamps, request paths, and status codes.
• Define and monitor SLOs for API performance and availability, ensuring they align with stakeholder expectations.
• Implement health checks to monitor the status of API Gateway instances and automatically scale up or down based on traffic demands.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Proficiency in programming languages such as Java, Go, and Python.
• Extensive experience with Infrastructure as Code (IaC) tools, with a strong emphasis on Terraform.
• Proven experience deploying services to cloud platforms, preferably AWS.
• Strong expertise in container technologies, including Docker and Kubernetes.
• Comprehensive experience with observability tools, specifically Grafana, Splunk, CloudWatch and Datadog.
• Experience in incident management and improving MTTx metrics.
• Strong problem-solving skills with a high level of accountability.
• Excellent written and verbal communication skills.
• Ability to work independently and manage ambiguous scopes effectively.

Preferred qualifications, capabilities, and skills

• Experience in developing and consuming APIs (REST, SOAP, GraphQL).
• Strong expertise in networking concepts (TCP/IP, DNS, TLS, HTTPS) and CDN technologies.
• Experience in developing and operating large-scale API Gateways (Apigee, Kong, Envoy) with high reliability.

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About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.