Xendit provides payment infrastructure across Southeast Asia, with a focus on Indonesia, the Philippines and Malaysia. We process payments, power marketplaces, disburse payroll and loans, provide KYC solutions, prevent fraud, and help businesses grow exponentially. We serve our customers by providing a suite of world-class APIs, eCommerce platform integrations, and easy to use applications for individual entrepreneurs, SMEs, and enterprises alike.
Our main focus is building the most advanced payment rails for Southeast Asia, with a clear goal in mind — to make payments across and within SEA simple, secure and easy for everyone. We serve thousands of businesses ranging from SMEs to multinational enterprises, and process millions of transactions monthly. We’ve been growing rapidly since our inception in 2015, onboarding hundreds of new customers every month, and backed by global top-10 VCs. We’re proud to be featured on among the fastest growing companies by Y-Combinator.
About the Job
Merchant Ops Analyst is primarily responsible for processing KYC profiles in compliance with the client’s policies and procedures. This role includes:
Minimum Qualifications
- College graduate
- 2-3 years of relevant experience
- Experience in fintech/banking operations, preferably in the client account opening and pre-requirements process
Preferred Qualifications
- Experience in project management and/or customer experience
- Based in Manila, Philippines
Responsibilities
- Senior Agents are Merchant Ops agents who work hand-in-hand with the Team Leads to manage projects that support daily processes.
- Assess risk when business decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit.
- Senior Agents take part in weekly initiatives syncs with Regional Head and Team Leads to report progress on their ongoing projects
- Apart from the initiatives, Senior Agent will have regular shifts:
- Conducting business profile review for all merchant accounts
- Review all information and documentation ensuring compliance with AML, local regulations, and Xendit standards
- Process cases based on the priorities set by the team, reworks, and their KYC expiry dates.
- Documentation gathering and record retention of the evidence.
- Communication with channel partners to execute and improve onboarding.
- Focused to meet delivery and quality targets.
- Intermediate knowledge of Google Docs, Sheets, Slides
- Do whatever it takes to make Xendit succeed
What We Do
Xendit is a financial technology company that provides payment solutions and simplifies the payment process for businesses in Indonesia, the Philippines and Southeast Asia, from SMEs and e-commerce startups to large enterprises. Xendit enables businesses to accept payments, disburse payroll, run marketplaces and more. The platform is known for its speed (fast integration, builds), simplicity (easy integrations, pricing), and world-class 24/7 customer support. Amidst the fragmented payment landscape in Southeast Asia, Xendit enables businesses to accept payments from direct debit, virtual accounts, credit and debit cards, eWallets, retail outlets, and online installments. Building the region’s digital payments infrastructure, Xendit is shaping the next generation of scalable businesses across Southeast Asia. Xendit is propelling the region's digital transformation by addressing access, reliability, and regulatory needs enabling more businesses to scale and thrive. As the first-ever Indonesian startup to graduate from YCombinator and backed by investors from Silicon Valley and Asia, including Kleiner and GGV Capital, Xendit powers some of Southeast Asia’s fastest-growing brands including Traveloka, Transferwise, Wish, and Grab.
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