About Masterworks
Masterworks is a fintech platform that allows anyone to invest in SEC-qualified shares of multi-million dollar paintings by names like Banksy, Basquiat, and Picasso. In just three short years, we have built a portfolio of nearly $800 million in world-class artworks, introducing nearly 950,000 individuals to the $2.2 trillion art market.
Masterworks has been covered by major media publications such as The New York Times, CNBC, The Wall Street Journal, and the Financial Times, and was recently recognized as one of the Top 50 Startups in the US by LinkedIn.
In 2021, Masterworks achieved unicorn status raising $110M in its Series A fundraising round at a valuation exceeding $1 billion.
Our 200+ employees are based out of our offices at Brookfield Place in the Financial District of New York City. With an entirely in-office team, there are endless opportunities for collaboration, innovation, and learning.
Why Masterworks?
- Do you thrive on disruption?
- Do you want to live at the cutting edge of finance, technology, and art?
- Are you passionate about democratizing alternative investments?
- Do you enjoy meaningful work that has a noticeable impact on business performance?
If you answered “Yes” to any of the above, we’d love to hear from you!
Position Overview
The Senior IT Manager will oversee day-to-day technology operations and support for Masterworks' 150+ person team. This role combines hands-on technical support with systems administration and vendor management. The ideal candidate will bring strong technical skills and a service-oriented mindset. Position will report to the Chief Operating Officer.
Key ResponsibilitiesInfrastructure & Security Management
- Maintain robust network infrastructure using Fortinet equipment
- Manage security stack including Crowdstrike (EDR) and Cloudflare (Zero Trust)
- Oversee backup internet connectivity and failover systems
- Implement and maintain encryption standards across all devices
- Manage VLANs and network segmentation for corporate, security, and guest access
Systems Administration
- Administer Google Workspace environment
- Manage MDM solution (Filewave) for software deployment and remote support
- Oversee asset management and inventory tracking through Fresh Service
- Maintain password management system and access control policies
- Support integration with HR systems (Rippling) for automated provisioning
Vendor Management
- Manage relationships with key technology vendors:
- ConvergeOne (Security stack)
- Lakeshore IT (Hardware/software reseller)
- Internet service providers
- Software vendors
- Negotiate contracts and maintain service levels
- Coordinate with managed service providers
Team Leadership & Support
- Lead technical support for office and remote employee
- Manage device provisioning and configuration
- Support office technology including A/V equipment
- Coordinate with DevOps on security and infrastructure initiatives
- Partner with HR on onboarding/offboarding processes
- Create and maintain IT policies and procedures
- Manage IT budget and resource planning
Required Qualifications
- 5+ years of IT infrastructure and systems administration experience
- Deep expertise in:
- Network infrastructure (Fortinet preferred)
- Security systems (EDR, Zero Trust)
- MDM and device management
- Google Workspace administration
- Strong vendor management experience
- Experience managing office relocations
- Background in high growth business preferred
Technical Skills
- Network Infrastructure: Fortinet, VLANs, HA configurations
- Security: Crowdstrike, Cloudflare, encryption standards
- Systems: Google Workspace, MDM solutions, SSO implementation
- Hardware: Mac and Windows device management
- ITIL practices and service desk management
- Experience with GAM as a plus
- Certifications a plus: Network+ or Security+
- ITIL Foundation certification beneficial but not required
Success Metrics (First 90 Days)
- Complete assessment of current infrastructure and security posture
- Develop and begin implementing infrastructure improvement plan
- Establish vendor management framework and review all contracts
- Reduce time for employee onboarding by 50%
- Reduce desktop ticket resolution time by 50%
Additional Requirements
- Must work on-site in NYC
- Authorization to work in the US required
- Available for occasional evening/weekend maintenance windows
Benefits At Masterworks
- Daily catered lunches
- Free admission to art museums and galleries
- Health, dental, and vision coverage with FSA options
- PTO and 401k
- Discounted Equinox membership
- Happy hours, company outings, social clubs, and more!
How does Masterworks think about compensation?
The compensation range for the role is $110,000-150,000 (inclusive only of base salary, and exclusive of other potential competitive benefits such as on-target commission, bonus payments, and equity). Our ranges are very broad to accommodate all types of candidates and encourage growth. Specific compensation offered to a candidate may be dependent on factors such as education, experience, qualifications, and alignment with market data. Exceptional candidates may receive salaries outside of the posted ranges.
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What We Do
Masterworks is democratizing the art market—one masterpiece at a time. Over 400,000 members are investing in contemporary art by icons like Koons, Banksy, and Warhol without breaking the bank.
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