Hermeus is an aerospace and defense technology company founded to radically accelerate air travel by delivering hypersonic aircraft. The company aims to develop hypersonic aircraft quickly and cost-effectively by integrating hardware-rich, iterative development with modern computing and autonomy. This approach has been validated through design, build, and test of the company’s first combined turbojet-ramjet engine and is now being scaled through its first flight vehicle program, Quarterhorse. Hermeus is also developing Darkhorse — an uncrewed hypersonic aircraft designed to deliver unique asymmetric capabilities to the warfighter.
As a Senior IT Support Specialist, you will play a key role in leading the operations of our Los Angeles, CA office, driving efforts to troubleshoot, configure, deploy, and support desktops, laptops, mobile devices, business applications, and other IT assets. This position will also focus on delivering exceptional customer service, prioritizing support tickets according to company needs, and ensuring timely resolution. We are eager for the rapid growth of our LA office in 2025, with this in mind this role will have the opportunity to be the sole "face" of IT department for the team on the West Coast!
This role will require the ability to work closely with remote teams while providing timely updates and support across time zones!
Requirements
- Expertise in diagnosing and resolving hardware, software, and networking issues in Windows and macOS environments, both in-person and remotely.
- Deep understanding of networking protocols and infrastructure (VPNs, firewalls, switches).
- Experience with Microsoft enterprise solutions, including Azure Active Directory/Entra ID, Intune, and Microsoft 365.
- Embodies a customer-focused mindset and strong problem-solving skills with the ability to explain technical concepts to various audiences.
- Proven ability to expertly balance service desk tickets andprojects of varying scope while meeting deadlines.
- Proficient in handling escalations and conducting root cause analysis.
Preferred Qualifications
- Eligibility to obtain and maintain a security clearance.
- Familiarity with scripting languages: PowerShell, Python, or Bash.
- Relevant certifications: CompTIA A+, Network+, Security+, or Microsoft (e.g., MS-100, AZ-900).
This is an amazing opportunity to grow within an exciting industry and company! Life is short, why not work somewhere amazing!
U.S. EXPORT CONTROL COMPLIANCE STATUS
The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. US persons include U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.
EQUAL OPPORTUNITY
Hermeus is an Equal Opportunity Employer. Employment decisions at Hermeus are based solely on merit, competence, and qualifications, without regard to race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.
Top Skills
What We Do
Hermeus is a startup developing hypersonic aircraft to radically accelerate air travel.
At Mach 5, more than twice the speed of the supersonic Concorde, passengers will be able to cross the Atlantic in 90 minutes.
On the path to hypersonic passenger aircraft, Hermeus is partnering with government agencies including the US Air Force and NASA to develop a series of autonomous aircraft that derisk the technology and solve urgent national security challenges. These products provide the data and confidence necessary to certify, produce, operate, and maintain safe and comfortable commercial aircraft.
Hypersonic aircraft have the potential to create trillions of dollars of new global economic growth per year, unlocking significant resources that can be utilized to solve the world’s greatest problems.
Why Work With Us
We prioritize hardware and people. Cutting-edge technology is only made possible by bringing together a world-class team. At Hermeus, you will be challenged – but also empowered. We encourage calculated risks taking and learning from our mistakes. Iteration is the name of the game.
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