Senior IT Support Engineer

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here. 

Senior IT Support Engineer

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Senior IT Support Engineer, you’ll drive our technology vision forward and push the boundaries of innovation with cutting-edge solutions. This is your opportunity to work with groundbreaking technology and tackle complex challenges, shaping of future of our tech landscape. If you are passionate about innovation and eager to make a difference, we would love to have you as a part of our dynamic and forward-thinking team.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside the best and the brightest, you will regularly:

• Provide in-person and remote IT support to the Alegeus Executive Leadership Team, including the CEO and direct reports, ensuring timely resolution of requests.

• Support and maintain IT resources (computers, networks, conferencing, printing, etc.) in physical offices, while troubleshooting and resolving hardware and software issues.

• Configure, troubleshoot, and support various technologies, including Windows Server, DNS, DHCP, VPN clients, Group Policy, Firewalls, VMWare, Printers, Mac systems, network connectivity, and Microsoft 365.

• Analyze, install, and modify operating systems and utilities software to meet service commitments, ensuring proper system configurations and repairs.

• Collaborate with HR, Senior Manager, and IT Operations to configure new staff workstations, telephony, and all technical requirements.

• Work with the Alegeus Security team to support remediation of scan results and create/document methods to improve Service Desk efficiency, while maintaining and updating asset inventories.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Senior IT Support Engineer, these skills are essential for success:

• Abilities: Ability to ensure IT services stability and scalability across the company, providing end-user support for help desk, branch offices, and remote users, while collaborating with IT Operations and ESS teams to deliver efficient hardware, software, and automation solutions.

• Experience: 5-7 years supporting multi-site organization and Senior Executive Teams in an IT Service Desk Role.

• Education: Bachelor’s Degree or equivalent related experience required.

• Location: Requires full-time in-office presence in our downtown Boston, MA location(Waterfront District).

BECAUSE WE CARE, WE OFFER: 

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

At Alegeus, being transparent about our compensation philosophy and approach is more than just a legal requirement. As our organization continues to grow and evolve, we have made a commitment to ensure that our compensation framework is equitable, data-driven, consistent, and unbiased, with allowable pay differences based on factors unique to each candidate (think: skills, experience, qualifications, etc.) in order to attract and retain a highly talented and committed workforce.

We are taking an “inside-out” approach to pay transparency by first educating our valued managers and internal workforce and then moving to publishing compensation ranges externally.  In the interim, if you are a California, Colorado, Connecticut, Maryland, Nevada, New Jersey, New York, Ohio or Washington resident and this role is physically available in your state or classified as remote, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email identifying the title of the role you are interested in and the state you reside in to [email protected].