Senior IT Specialist

Hypergiant, an Accelint company, empowers forward-thinking organizations with AI-driven solutions to stay ahead. Our geographic presence spans the U.S. and allied partners, with facilities in key Defense Technology hubs from Southern California to Washington, D.C. We provide large enterprises – across industries like the Defense Department, energy, healthcare and aviation – with bespoke technology solutions, cutting-edge advice, and deployment expertise needed to harness the value out of Artificial Intelligence and Machine Learning. At our core, we are military experts, researchers and technologists who want to accelerate intelligence to deliver strategic insights that turn future challenges into today’s opportunities. 

We are expanding our team and seeking a Senior IT Specialist to take the lead in optimizing our IT infrastructure! This exciting role focuses on managing cutting-edge Microsoft environments and delivering top-notch support to our dynamic, remote workforce. 

Roles & Responsibilities:

• Manage and maintain our Azure GCC High environment, ensuring robust security and efficient IT operations. This includes global administration tasks, user management, license assignment, and system configuration.
• Utilize endpoint security tools, such as CrowdStrike, to protect and manage devices across the organization. 
• Oversee and manage Apple and Windows devices, ensuring they meet security standards and are properly configured for remote use.
• Perform regular patching and vulnerability scanning across all systems to mitigate potential risks.
• Act as the first line of defense by managing Help Desk tickets, escalating issues when necessary, and coordinating with the appropriate teams for resolution.
• Facilitate the onboarding process for new employees, including setting up user accounts for both commercial and federal customers, assigning licenses, and ensuring that all necessary equipment is shipped and configured properly.
• Track and manage software licenses and IT assets across the organization, ensuring compliance and optimal usage of resources.
• Provide comprehensive IT support to a globally distributed team, where 90% of users are remote workers, ensuring quick resolution of issues and minimal disruption.
• Work closely with the Information Security team and IT team to implement security controls, support compliance initiatives, and maintain a secure IT environment.
• Manage Zscaler ZIA for secure web access, including handling web filtering, exception management, and ensuring users have the access they need.

Required Qualifications:

• 5 years experience in managing Azure GCC High environments and performing global adminlevel tasks in a Microsoft environment.
• Hands-on experience with endpoint security tools.
• Proficiency in managing Apple and Windows devices within a remote work environment. 
• Demonstrated experience with patch management and vulnerability scanning tools.
• Strong background in onboarding users, setting up accounts for commercial and federal customers, and providing general IT support.
• Experience in managing software licenses and coordinating the logistics of IT equipment.

Preferred Experience:

• 5 years of relevant professional experience, with at least two years working in an Azure GCC High environment.
• Excellent communication skills and the ability to work effectively with IT and Information Security teams.
• Proven ability to support a globally distributed, remote workforce effectively.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Microsoft Azure Fundamentals or Microsoft 365 Administrator Certificate.

Hypergiant Industries is an equal opportunity employer. We welcome and encourage diversity in the workplace. We offer a generous benefits package, including company contribution to medical benefits. We offer unlimited PTO. In addition, we offer a fun, flexible work environment, company-sponsored activities, and commit to providing each employee with job satisfaction by addressing core needs. Learn more at hypergiant.com