Senior IT Solutions Engineer

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary:

Staff IT Engineer position will be a part of the GIS Data and AI team providing management and support of tools/services to users across all of Illumina. The role's responsibilities include the administration and support of various collaboration platforms and custom applications used for day-to-day activities. The area of focus is both functional and technical which will include business process analysis, application configuration, application integrations, end user support, and solving complex technical problems.

Responsibilities:

Work as part of Agile scrum teams to design, implement, and test solutions in support of business needs across our Automation, AI and Custom Apps portfolio

Deliver software architecture, designs, and implementations

Participate in all aspects of our agile development process, from sprint planning to daily scrum meetings and sprint demos

Create and execute unit tests to verify functionality

Troubleshoot and resolve software defects

Contribute to software design reviews and code reviews

Manage and Support both SAAS and Custom applications to maintain high availability application services to provide users with the tools and data needed to do their jobs effectively.

Manage and Support Internal Ticket Escalations

General to Complex technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues

Independently debug and resolve complex application issues and problems

Monitor and assist in managing open user forums

Provide application best practice guidance to end users

Manage Application Functionality Updates, Integrations, Configurations, Releases and Security Settings

Onboard/Offboard user licenses for select applications

Work on sustaining issues, enhancements, and projects

Develop, update, and implement policies and procedures to maintain best practices across the team's portfolio

Partner with IT resources in the overall strategy, design, operation, and continual improvement of applications services

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional tasks and responsibilities. 

Required Educational Background:

Bachelor's / master’s degree in computer science, engineering

Requirements:

Typically has 5-7 years of experience with strong technical and functional experience in hands on application support, administration, configurations, integration, enhancements, and project work.

Experience as a full stack developer while using commercially available solutions including Microsoft Power Apps, UIPath, Drupal, Asana. 

Experience with AI / Gen AI applications (LLMs, Prompt Engineering) a plus

Strong technical experience in hands on application administration and configuration of both on premise and cloud delivered services

Experience in a fast-paced, global, corporate environment including the ability to manage expectations and facilitate prioritization efforts

Eagerness to learn new technology and processes

Ability to analyze both technical and data problems then propose solutions

Excellent oral and written communication skills

Database experience with the following platforms SQL Server, Mongo, HANA, and MySQL a plus

Prior experience and knowledge of the O365 suite including SharePoint Online, OneDrive, Teams, Exchange Online, Azure, etc a plus

API and scripting experience a plus

Ability to interface well with cross-functional teammates

Change control experience in an FDA regulated environment

All listed requirements are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.