Senior IT Operations Manager

We believe AI will usher in a new era of human creativity, thinking, and innovation. Our generative AI platform is purpose-built to drive these outcomes for our customers, giving them the ability to design and create high-impact, high-leverage AI workflows that power their business.

We have solid traction but are still a young company. This role is what you make of it, and your teammates and colleagues will help you every step of the way. You’ll look back on your time at Copy.ai and view it as the most impactful and highest growth phase of your career. There’s a lot to take on, but we trust that you’re up to the challenge.

Copy.ai is a fully remote company. All employees must be able to work 9am-5pm in their timezone, Pacific to Eastern.

We believe AI is unlocking a new wave of human creativity, innovation, and productivity. As a company at the forefront of generative AI, our mission is to empower businesses with the tools to build powerful, high-impact AI workflows.

As a Senior IT Operations Manager, you will play a critical role in ensuring the security, reliability, and efficiency of our IT infrastructure. You’ll oversee compliance programs, monitor security risks, manage SaaS tools, and support our growing team with IT solutions that scale. You’ll be a key partner in safeguarding our data, optimizing systems, and ensuring a seamless IT experience for employees.

This is a high-impact role where you’ll work across security, compliance, IT operations, and procurement—making a direct contribution to our operational excellence. If you thrive in fast-paced environments, enjoy solving complex IT challenges, and are passionate about security and system reliability, we’d love to hear from you.

What you'll do:

• Security & Compliance
• Oversee and manage SOC 2 & ISO 27001 compliance programs.
• Monitor for security threats, vulnerabilities, and breaches ensuring proactive risk mitigation.
•  Respond to security audits and customer security questionnaires

IT Infrastructure & System Administration:

• Implement updates, patches, and software upgrades in a structured, controlled manner.
• Manage user access controls, including onboarding, offboarding, and permission reviews
• Plan and oversee data backups and disaster recovery strategies
• Ensure systems are resilient against downtime, cyber threats, and performance issues

SaaS & IT Asset Management:

• Manage and optimize SaaS tools (Google Workspace, Slack, Zoom, Notion, etc.).
• Evaluate, procure, and negotiate SaaS & IT service contracts
• Maintain an inventory of IT assets, licenses, and access controls

Collaboration & Support

• Work closely with Engineering, Security, and Compliance teams to ensure IT policies align with business needs.
• Provide IT support and best practices to enhance employee productivity and security awareness
• Continuously improve IT processes to drive efficiency, reliability, and security

About you:

• 7+ years of experience in IT operations, security, or systems administration
• Strong understanding of SOC 2 & ISO 27001 compliance frameworks
• Experience monitoring security risks, vulnerabilities, and responding to incidents
• Hands-on experience with identity and access management (IAM), endpoint security, and IT policy enforcement
• Proficiency in managing SaaS tools and enterprise IT environments (Google Workspace, Slack, Zoom, Notion, etc.).
• Strong problem-solving and troubleshooting skills with a proactive approach to risk mitigation.
• Experience evaluating and negotiating IT service contracts
• Excellent communication and collaboration skills, with the ability to work across technical and non-technical teams.
• Ability to thrive in a fast-paced, high-growth environment with autonomy and ownership.

Why join us?

• A fully remote team—work from anywhere in the U.S. (Pacific to Eastern time zones).
• The opportunity to shape and lead IT operations in a growing AI company.
• A fast-moving, high-impact role where your contributions will be visible across the organization.
• A supportive team that values innovation, security, and operational excellence.
• If you’re passionate about IT security, operational efficiency, and enabling a high-performing team, we’d love to hear from you!
• You're based in the San Francisco Bay Area

Copy.ai is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We encourage applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions and ages, as well as veterans and individuals with disabilities.

What We Offer 😎:

👫 A close-knit and collaborative early-stage startup environment where every voice is heard and every opinion matters; 50 team members as of 11/2024

💰 Competitive salary and stock option equity packages; We're a Series A startup

🏥 Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums

🏠 100% REMOTE startup! Our team is distributed all over the US and Canada

🛫UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

📈 401k plan and automatic 3% employer contribution from Day 1!!!!

💻 Brand new work-sponsored computer

🏝 IRL / In-Person retreats throughout the year