Senior IT Operations Generalist

Are you a versatile and detail-oriented IT professional with a strong focus on macOS environments and Google Workspace administration? Do you excel in a fully remote setting and are you passionate about supporting critical operations? Chainalysis Government Solutions is seeking a talented Senior IT Operations Generalist to join our team and play a vital role in supporting our burgeoning government line of business.

In this fully remote position, you'll be instrumental in ensuring the smooth and secure operation of our SaaS-based tech stack including the effective management of our Google Workspace suite. You'll be the go-to person for Mac-related support, Google Workspace administration, user onboarding/offboarding, and providing essential IT support across both macOS and Windows platforms for our team.

What you'll be doing:

• Providing expert-level technical support for primarily macOS users, with some support for Windows users, including hardware, software, and peripheral troubleshooting in a remote environment.

• Administering and managing our Google Workspace environment, including user provisioning/deprovisioning, security settings, DLP controls, application configurations (Gmail, Calendar, Drive, Docs, etc.), and ensuring optimal performance.

• Ensuring the security and compliance of our Mac and Windows endpoints, and Google Workspace environment in accordance with relevant government regulations and internal policies.

• Acting as the internal escalation point for our third-party SOC, incident response teams, and system auditors.

• Developing and maintaining documentation for Mac and Windows configurations, Google Workspace usage, and support procedures.

• Collaborating with cross-functional teams to implement and support new technologies and projects.

• Managing user accounts and access controls across various systems and applications.

• Proactively identifying and resolving potential issues related to Mac and Windows infrastructure, and Google Workspace performance.

• Contributing to the development and enforcement of IT policies and security best practices.

What we're looking for:

• 7+ years of experience in IT operations with a strong focus on macOS administration and Google Workspace management. 

• Proven experience supporting both macOS and Windows environments.

• In-depth knowledge of Google Workspace administration, including security, compliance, and best practices.

• Solid understanding of macOS and Windows security best practices and endpoint management via both JAMF and InTune.

• Experience with user onboarding and offboarding processes in a remote environment.

• Familiarity with security and compliance requirements relevant to US government contracts (e.g., NIST, CMMC, FedRAMP is a plus).

• Excellent problem-solving, analytical, and troubleshooting skills.

• Ability to work independently and effectively in a fully remote team environment.

This position is ineligible for visa sponsorship.

Due to the nature of the work performed in this facility, U.S. Citizenship is required.

About Chainalysis

Blockchain technology is powering a growing wave of innovation. Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and investigate criminal cases. As adoption of blockchain technology grows, more and more organizations seek access to all this ecosystem has to offer. That’s where Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through our data, services, and solutions. With Chainalysis, organizations can navigate blockchains safely and with confidence.

You belong here. 

At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. Some of the ways we’re ensuring we keep learning are an internal Diversity Committee, Days of Reflection throughout the year including International Women’s Day, Harvey Milk Day, World Humanitarian Day, and UN International Migrants Day, and a commitment to continue revisiting and reevaluating our diversity culture. 

We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here. We can’t wait to meet you.