Senior IT Manager

About Us

From two-person startups to public companies, Rho is the banking platform with everything businesses need to manage cash, control spend, and automate finance busywork. Rho offers corporate cards, banking, treasury, expense management, AP, accounting automation, and more in one integrated platform backed by award-winning support.

About the Role

We're seeking a highly skilled Senior IT Manager to join our growing fintech company. Our company is headquartered in New York and has a large office in Belgrade, where Engineering, IT, Support, and other teams are located. As a key member of our IT team, you'll be responsible for maintaining and optimizing our IT infrastructure, ensuring seamless operations, and supporting our global presence. This role requires a proactive approach, strong technical expertise, the ability to thrive in a fast-paced environment, and a commitment to operational excellence.

Responsibilities: 

• Infrastructure Support (software & hardware): Maintain and optimize IT systems, including device and software provisioning, MDM solutions (e.g., Kandji), and office/conference room technology. Support hybrid-meeting AV infrastructure for global offices.
• Network Infrastructure Support: Manage office networks, VPN solutions, and other networking equipment.
• Security Support: Enforce security protocols, manage identity and access controls using Okta, and assist with compliance initiatives (SOC 2, PCI).
• End-user IT Support: Provide technical support to employees globally, troubleshoot issues, and contribute to continuous improvement of IT processes. Managed escalated and complex tickets. 
• Technology integration: Implement and support emerging technologies to enhance operational efficiency and automate processes. Assist with IT ticket management.
• Documentation: Maintain and improve comprehensive IT documentation for processes, systems, and procedures.
• Team coaching and training: help upskill IT Administrators through shadowing and training. 

Identity & Access Management: Support with account provisioning and de-provisioning, as well as manage access controls and permissions to safeguard information across Rho’s software applications and tools (Okta).

Qualifications: 

• Bachelor's degree in Information Systems, IT, or related field 
• 5+ years of IT experience in a fast-paced environment 
• Technical Skills: Extensive knowledge of IT systems, networks, MDM solutions (e.g., Kandji), user provisioning (Okta), JIRA administration, Google Workspace, and security best practices is essential.
• Soft skills: Strong problem-solving and communication skills 
• Proactive mindset with the ability to work independently and in a team

Our people are our most valuable asset. Base salary may vary depending on relevant experience, skills, and business needs. The role is based in Belgrade, Serbia, and requires in-office presence 5 days a week and and working US EST hours (between 4pm-12pm CET working hours). 

Diversity is a core value at Rho. We’re passionate about building and sustaining an inclusive and equitable environment for all those involved with our mission, including employees, contractors, candidates, customers, and vendors. We believe every member of the Rho community enriches our ability to provide a broad range of ways to understand and engage with the market, identify problems, and drive solutions that align with our mission. We welcome all qualified applications and support each of our Rho’ers with ongoing professional growth opportunities.