Senior IT Engineer

What you'll do

As a member of our IT team, you will own a broad set of responsibilities in support of our employees and the organization-wide IT operations of Character.ai.  Manage and maintain the technology our employees rely on - MacBooks, Google Workspace, employee productivity applications - and the IT infrastructure that helps us securely operate at scale.  You will also need to design and implement projects that support the growth and scaling of our organization.

• Configuring and deploying mobile device management systems, including defining device policies to meet security requirements

• Integrate device posture checks with access control infrastructure

• Integrate SaaS platforms and internal tooling with Single Sign-On

• Define onboarding and offboarding processes, including automated device provisioning

• Manage enterprise SaaS accounts and systems

• General IT support for employees and the organization as needed

Who you are

You will be a good fit if you are proactive and have a “get things done” mindset. Given our current pace of growth and load on our systems, most people have had a significant impact during their first week at the company.

• Advanced knowledge and understanding of MacOS and related systems

• Experience with MacOS mobile device management (MDM) using Jamf, Mosyle, or Kandji

• Experience administrating different SaaS platforms like Slack, Notion, and Jira, among others

• Experience with AV systems such as Zoom and Google Meet, as well experience with event production such as company all hands

• Familiarity with Google Workspace administration (experience with GAM is a plus)

• Demonstrated ability to work autonomously to identify and resolve problems independently

• Familiarity with zero trust principles

• Linux system administration experience

Outstanding candidates will have one or more of the following:

• Windows mobile device management (MDM) experience

• Familiarity with CrowdStrike Falcon

• Experience with access control audits

• Previous experience in a technology startup
  

Character is an equal opportunity employer and does not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or any other legally protected status. We value diversity and encourage applicants from a range of backgrounds to apply.

About Character.AI

Character.AI empowers people to connect, learn and tell stories through interactive entertainment. Over 20 million people visit Character.AI every month, using our technology to supercharge their creativity and imagination. Our platform lets users engage with tens of millions of characters, enjoy unlimited conversations, and embark on infinite adventures.

In just two years, we achieved unicorn status and were honored as Google Play's AI App of the Year—a testament to our innovative technology and visionary approach.

Join us and be a part of establishing this new entertainment paradigm while shaping the future of Consumer AI!

At Character, we value diversity and welcome applicants from all backgrounds. As an equal opportunity employer, we firmly uphold a non-discrimination policy based on race, religion, national origin, gender, sexual orientation, age, veteran status, or disability. Your unique perspectives are vital to our success.