Senior Intelligent Automation Engineer

Ready to help us transform healthcare? Bring your true colors to blue. 

What We Need

As a Senior IA Engineer, you will strategically drive the development and implementation of automation solutions using Intelligent Automation tools and technologies. In addition to leading a team of engineers, you will collaborate closely with business stakeholders, process owners, and senior management to identify automation opportunities, design complex solutions, and drive the successful delivery of projects. Will leverage your technical and leadership skills to provide oversight and direction to support the IA COE in ensuring IA tools, development efforts, and production deployments follow COE and Organizational IT standards.

Your extensive experience in Automation will be crucial in guiding the team, managing project timelines, and ensuring the scalability and effectiveness of automation solutions. Additionally, you will coordinate with cross-functional technical teams to ensure that the platform (production and multiple non-production environments) and its supporting processes are stable and available 24x7 for Automation and that the end-to-end technical processes drive long-term value to our business stakeholders.

This role is eligible for our Flex persona.

Your Day to Day

• Collaborate with a cross functional team of architects, product owners and analysts to understand requirements and architecture to develop robust software applications
• Monitor the performance and health of our Intelligent Automation systems or Chatbots to ensure the uninterrupted operations.
• Work closely with developers to implement enhancements and updates to existing automation solutions.
• Define chatbot workflows in collaboration with business stakeholders
• Generate regular reports on chatbot performance, issue resolution, and efficiency.
• Ensure that automation solutions adhere to security and compliance standards
• Design and develop software programs and applications to support BCBSMA business needs
• Demonstrated experience leading time-sensitive, complex projects, involving multiple stakeholders and/or external vendors using both waterfall and agile /sprint methodologies.
• Establish the milestones for the various sprints and releases that would be required to deliver solutions to all the prioritized requirements.
• Mentors the team with Agile knowledge to ensure scrum and other relevant methodologies are understood and applied

*This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties.

We’re Looking for:

• Healthcare experience preferred.
• Strong problem-solving skills and troubleshooting skills
• Strong communication and interpersonal skills to collaborate effectively with stakeholders at all levels.
• Knowledge of Intelligent Automation platforms, like RPA, BPM and Chatbot experience are highly desirable.
• Attention to detail and a commitment to delivering high-quality results.

What You Bring:

• Bachelor’s degree in computer science, Technology or related field required. Bachelor's degree preferred.
• 5-7 years of overall software development experience and the ability to assess business needs and translate them to innovative automation solutions aligned with organizational objectives.
• 4+ years of hands-on experience with software programming (Java, .NET, Python or equivalent), database programming (Oracle, Postgres or equivalent) using industry standards IDE tools or platforms (Salesforce, HRIS, etc.)
• 3+ years of Chatbot or BPM or RPA implementation/ release management experience
• 2+ years’ experience designing, developing, and deploying applications using Appian BPM. Background in designing, implementing, and maintaining Chatbot Solutions is desired.

What You’ll Gain:

• Opportunities for professional development, technical growth and career advancement in the exciting field of Intelligent Automation.

It is our mission at Blue Cross Blue Shield of Massachusetts to foster a culture that enables associates to do their best work while living happy and healthy lives. That's why we offer you a variety of ways to support your best physical, emotional, financial, and social well-being. For more information on our benefit offerings, visit https://careers.bluecrossma.org/us/en/benefits

#LI-Hybrid

Minimum Education Requirements:

High school degree or equivalent required unless otherwise noted above

LocationBostonTime TypeFull time

Salary Range: $134,219.25 - $165,330.00

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.