Senior Insights Analyst
We are looking for a Senior Insights Analyst to join our Digital team at Harrods. In this role you will use creativity and initiative to help internal clients to explore new ways of engaging with our customers, and opportunities which will lead the way for change in the way stakeholders use data.
About The Role
As the Senior Insights Analyst, you will be supporting senior management in performing exploratory customer analysis, finding and recommending opportunities, and scoping requirements with other internal teams to drive projects forward. This role will take ownership of creating, maintaining and managing a range of complex customer segments, predictive modelling, rules-based modelling and automation to support your stakeholders.
No two days are the same, this role will be responsible for defining KPIs, working with business and IT side stakeholders to ensure data integrity, availability and prioritising development work where needed.
About You
The successful candidate will need to have some experience in working with and guiding other analysts, analytical integrity when discussing results with senior leadership and peers, and a functional knowledge of Python, SQL and data architecture/access for business teams. You will also have extensive experience of targeted and personalised Loyalty and/or CRM activity, as well as working knowledge of the operations within those functions and IT.
We are looking for someone who is keen to represent and encourage analytical thinking across teams where appropriate and communicate insights effectively; an ability to translate insights from complex analysis into easy to read insights for a technical and a non-technical audience.
You will also have the following:
· Keen attention to detail
· Top-down approach to problem solving
· Passion for utilising data to drive decision-making
· Experience automating solutions
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us
exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrod
Additional Information:
Time Type:
Permanent
Department:
Customer Insight (Amy Duffin)
Top Skills
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
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