Senior Innovation Research Specialist

At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!

What You Can Expect At BBH:

If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm. We encourage a culture of inclusion that values each employee’s unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.

Role Overview
Brown Brothers Harriman is currently recruiting a Senior Innovation Research Specialist to join our fast-paced Innovation team! In this role you will work as part of a high-performance team responsible for the discovery of new digital products, services, and businesses from idea through Minimum Valuable Product.

This dynamic role will be integral to both our research and design functions.
The Senior Innovation Research Specialist will use research tools and techniques to validate potential value propositions and product and service concepts; as well as the usability of early-stage products, services, and businesses. They must be fluent in observational research (and broader qualitative methods) and bring a set of ethnographic techniques that can be applied within and across both physical and virtual contexts. They will also support all research efforts in iteratively defining potential concepts for products, services and businesses using various prototyping techniques. They must be fluent in all key methods and tools for supporting excellence in experience design, with a particular focus on digital product design.
The Senior Innovation Research & Design Specialist must be experienced with iterative collaboration with multi-disciplinary teams.

Some of your key responsibilities include:

• Participate in the collaborative definition of the vision for new products, services, or businesses.

• Observational and design research to uncover clues that point to latent, unarticulated needs and gather expressed needs; frame both into opportunities.

• Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets.

• Help concept owners to articulate clear hypotheses and design qualitative research efforts to test and prove/disprove hypotheses.

• Implement research projects from inception to completion including RFP management, vendor selection, data integrity, and ensure excellence in insights.

• Support iteration of concept vision and requirements in response to research insights.

• Continuously iterate solution concepts using all manner of methods, from hand-drawn sketches to journey maps, wireframes and early-stage digital products and interfaces.

• Support engagement with prospects and customers to test concepts and better understand what the market needs.

Desired Qualifications:

• 5+ years of professional experience in design research, financial services/technology, product management or related.

• Experience and understanding of product management, innovation, and financial modelling.

• Experience and understanding of digital product and service design and development.

• Proficiency with CX, UX and UI design principles.

• Excellent analytical, interpersonal written and verbal communications skills with the ability to curate, organize and make sense of high volumes of data.

• Proven track record in designing intuitive product concepts.

• Proficiency with one or more design-driven, SaaS collaboration platforms, e.g., Miro, Mural, Confluence, Figma.

• Proficiency with Microsoft Office Suite.