ProcessUnity is a leading provider of cloud-based risk and compliance management solutions. We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform. By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.
We are seeking a highly experienced and strategic Senior Implementation Project Manager to join our Customer Success team. In this role, you will drive the implementation of ProcessUnity’s risk and compliance platform for both new and existing customers. The ideal candidate is a strong communicator, a creative problem solver, and brings proven project management experience to support the company’s growth in a dynamic, customer-facing role. In this role, you will collaborate with teams across sales, finance, marketing, support, product, and engineering, while gaining in-depth knowledge of ProcessUnity’s software solutions to manage client implementations effectively.
What You’ll Do:
- Lead and oversee multiple high-profile client implementations and internal projects, ensuring timely and successful delivery of complex initiatives
- Serve as the primary point of contact for clients during the implementation process, cultivating strong relationships with key stakeholders to ensure long-term customer satisfaction and success
- Develop and execute comprehensive project plans, outlining tasks, dependencies, and timelines, ensuring projects are delivered on time and within budget
- Understand customer requirements and system capabilities to provide strategic guidance and ensure full alignment between customer objectives and system functionality
- Proactively track, assess, and communicate project goals, plans, potential risks, timelines, action items, and budgets to all internal and external stakeholders
- Collaborate closely with Implementation Consultants to ensure seamless project execution and alignment with the overall project approach
- Lead regular touchpoints and executive-level status meetings with customers, providing clear, strategic, and professional communication
- Effectively manage changes in project scope, developing contingency plans to mitigate risks
- Apply project management best practices and business acumen to deliver high-quality work
- Contribute to the development of best practices, standards, and methodologies that enhance the efficiency of future implementations
- Participate in product training, knowledge transfer sessions, and other strategic initiatives to continuously develop your expertise in ProcessUnity solutions
Desired Experience & Skills:
- Bachelor’s degree (highly preferred) and 5+ years of project management experience, specifically in leading complex, customer-facing software implementation projects for external clients
- Extensive experience leading large-scale software implementation projects for external clients (not internal IT)
- Proven ability to manage multiple high-priority projects simultaneously, with a track record of delivered projects on time, within budget, and meeting customer expectations
- High analytical and emotional intelligence, with the ability to build trust and foster relationships with clients
- Technical aptitude to understand the capabilities of ProcessUnity’s platform and align them with customer business needs
- Ability to translate business requirements into actionable project plans and execute on those plans
- A desire to continuously learn and integrate new skills, technologies, and ideas to drive success
Salary range: $115,000 - $145,000 depending on experience
ProcessUnity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive. ProcessUnity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
Learn more about us at www.processunity.com.
What We Do
ProcessUnity’s cloud-based solutions help organizations of all sizes automate their risk and compliance programs. Our highly configurable, easy-to-use tools significantly reduce manual administrative tasks, allowing customers to spend more time on strategic risk mitigation. As a Software-as-a-Service technology, ProcessUnity deploys quickly with minimal effort from customers and their IT resources. Our technology delivers faster, better results, and the ability to scale governance, risk, and compliance programs over time. ProcessUnity’s suite of applications includes Third-Party Risk Management, Cybersecurity Program Management, Policy and Procedure Management, Enterprise Risk Management, Regulatory Compliance Management, Product and Service Offer Management, and more. Learn more at www.processunity.com.
ProcessUnity is committed to creating and fostering a diverse workplace where our employees feel valued, respected, understood, and celebrated. To learn more about our plans to improve organizational culture, diversity and inclusion, visit https://www.processunity.com/employee-diversity-inclusion/.
