Senior HR Ops Specialist

The Opportunity

We are looking for an experienced Senior HR Operations Specialist to join our HR team. Reporting to the Director of HR Operations, the successful candidate will be a core member of our HR team. Responsible for ensuring effective HR operation and experience for our employees from onboarding through to offboarding. In addition, will execute HR operations tasks and requirements across multiple jurisdictions utilizing several HR systems; Workday, ServiceNow, Greenhouse, LinkedIn Learning.

We are a forward-thinking HR Team and we are seeking an individual who wants to come on a journey with us which is focused on transformation, customer centricity (our employees are our customers) and value add to our scaling business. You are naturally curious, a yes first attitude, excellent customer service skills and are prepared to challenge the status quo to constantly improve the service we offer.

Responsibilities

• Manage all onboarding of new employees including documentation, welcome and induction, and supporting managers.
• Ensure the best possible employee experience throughout their time at ESW.
• Host the HR induction in all our jurisdictions.
• Provide mentorship and support to managers and colleagues on general HR policy, process, and procedures.
• Become a subject matter expert on our Movers, Leavers and Joiners policy.
• Become an expert on audit requirements and the point of contact in the team.
• Actively seek out areas to improve and streamline processes in a way that builds frictionless customer experiences and scalability for a growing function.
• Manage and maintain our HR Systems while continuously seeking improvements/automation opportunities with our current tools.
• Support the HR and Payroll functions with HR/Payroll/Benefits related projects when required, i.e., salary reviews and adhoc requests.
• Manage and support all work permit visa requirements for new and existing employees and ensuring compliance.
• Manage all employee paperwork requests such as bank forms, reference letters, etc.
• Manage and consult with employees regarding all family leave requests and ensure relevant paperwork and systems are updated.
• Aid the HR team in maintaining policies, contracts, and other HR documents and templates in accordance with legal requirements and standard processes.
• Partner closely with wider HR team including HRBPs, Talent Acquisition and other centres of excellence to ensure an effective HR operation.

Requirements

• 4-5 years’ work experience in a fast-paced HR Operations role.
• Experience with Workday – modules including HCM, Absence, Time Tracking, Talent, and Help.
• Experience with Spain social security management (SEPE) and DEHU maintenance and engagement.
• Experienced in a broad range of HR Operations topics and procedures with a focus on building balanced processes and delivering for the customer.
• Good working knowledge of Spanish employment law and confidence to learn, improve and research topics.
• Qualification in HR or related field.
• Great teammate and proven ability to effectively partner.
• Good Excel skills and a willingness to learn.
• Good numerical & analytical skills.
• Excellent written and verbal communication.
• Excellent attention to detail required.
• Ability to engage with collaborators at all levels.

Nice to have

• Experience working with France employees and jurisdictions and/or proficient in French.
• Experience dealing with employees in multiple countries across EMEA, APJ, and North America.
• Strong Excel and analytical skills – ability to provide analysis and presentations to HR leadership time when required.
• Experienced and comfortable with a broad range of HR systems and other technologies.

About ESW

Our purpose is simple: to create moments that matter between people and the brands they cherish. We enable brands to expand their global reach, facilitating simple and seamless ecommerce experiences for consumers worldwide. Through our integration solutions, we deliver a complete international checkout experience, including local duties, taxes, fulfilment, delivery management, and global returns and payment processing capabilities.

Guided by our values—Own It, Champion Simplicity, Win as One, and Debate then Commit—we strive to foster innovation, accountability, and teamwork, creating solutions that inspire trust and drive impactful results.

Why join us?

• Competitive salary and benefits: Your financial well being is important to us. Join ESW and experience the satisfaction of being rewarded for your hard work, dedication and commitment.
• Professional and personal development: Find your spark and leave your mark. We will ensure your talent is nurtured and cultivated for growth and success throughout your career with ESW.
• Hybrid Working: Our Hybrid Working Model empowers you to embrace the flexibility of hybrid working and enjoy the best of office and remote work.
• Diversity, Belonging & Inclusion: When we win, we win together. You'll be part of a culture that values every individual for who they are, fostering an environment where uniqueness is encouraged.

ESW is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at ESW are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

If you require any reasonable accommodations or adjustments throughout the hiring process, please let us know. We are dedicated to ensuring equal access and opportunity for all candidates.

#LI-hybrid #LI-AL1