Who we are
Founded in 2002, Zafin offers a SaaS product and pricing platform that simplifies core modernization for top banks worldwide. Our platform enables business users to work collaboratively to design and manage pricing, products, and packages, while technologists streamline core banking systems.
With Zafin, banks accelerate time to market for new products and offers while lowering the cost of change and achieving tangible business and risk outcomes. The Zafin platform increases business agility while enabling personalized pricing and dynamic responses to evolving customer and market needs.
Zafin is headquartered in Vancouver, Canada, with offices and customers around the globe including ING, CIBC, HSBC, Wells Fargo, PNC, and ANZ. Zafin is proud to be recognized as a top employer and certified Great Place to Work® in Canada, India and the UK.
What is the Opportunity?
As an integral member of the Customer Experience and Onboarding, the Functional Consultant, will work with customers to successfully implement our product. You will obtain product expertise and gain the ability to explain, configure and demonstrate functionality to our customers and partners. You will collaborate with internal and external stakeholders to achieve successful outcomes for our customers.
Mode of Work: Hybrid
What will you do?
- Elicit, clarify, and document business requirements
- Strong ability to articulate key functional capabilities of SaaS solution suite
- Lead in fit-gap analysis exercise to assess business requirements and align them with out of the box capabilities and work closely with cross-functional teams to determine action plan to address gaps
- Establish user stories and backlog items, and prepare test specifications utilizing agile methodology
- Prepare key implementation deliverables business requirements documentation, functional specification document and test strategy document
- Organize and execute functional tests as well as integration tests within and across functional areas
- Articulate the solution as part of the enterprise from a business perspective
What do I need to succeed?
Must have:
- Bachelor’s degree (relevant experience can alternatively be considered) in Computer Science, Finance, or related fields.
- 5+ years of experience in Business Analysis or Functional consulting in the Banking industry
- Data analytical skills; ability to analyze and triage new configuration requests on the Zafin application
- Broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes, and capabilities, enabling technologies, and governance within the banking and financial services domain
- Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
- Team player, able to collaborate and work effectively at all levels of the organization with the ability to influence others to move toward consensus
- Goal-oriented, getting the job done in a positive, reliable, and inspiring manner
- Strong situational analysis and decision-making abilities
- Strong negotiation skills bundled with the ability to explain details/recommendations to customers logically
- Proactive attitude, high willingness, and capability to pick up and slice complex requirements quickly while collaborating closely within a fast-paced environment
- Ability to act as liaison conveying information needs of the business accurately to both internal and external stakeholders
- Domain knowledge of banking and financial institutions and/or large enterprise IT environment
- Basic knowledge of cloud concepts (goal to work towards) and SaaS applications
Nice to Have:
- Bilingual- Fluent in English and French
What’s in it for you
Joining our team means being part of a culture that values diversity, teamwork, and high-quality work. We offer competitive salaries, annual bonus potential, generous paid time off, paid volunteering days, wellness benefits, and robust opportunities for professional growth and career advancement. Want to learn more about what you can look forward to during your career with us? Visit our careers site and our openings: zafin.com/careers
Zafin welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Zafin is committed to protecting the privacy and security of the personal information collected from all applicants throughout the recruitment process. The methods by which Zafin contains uses, stores, handles, retains, or discloses applicant information can be accessed by reviewing Zafin’s privacy policy at https://zafin.com/privacy-notice/. By submitting a job application, you confirm that you agree to the processing of your personal data by Zafin described in the candidate privacy notice.
What We Do
Zafin, the global leader in SaaS cloud-native product and pricing solutions, is a trusted partner to the world’s most customer-centric financial institutions. Zafin’s product and pricing platform empowers banks of all sizes to center their customers, grow relationships and drive revenues.
The Zafin platform separates product and pricing from core processing to accelerate progressive modernization, enable digital transformation and deliver personalization at the relationship level.
A typical Zafin installation integrates easily with most back-end systems and customer-facing channels to increase product and pricing efficiency and agility, drive interest and non-interest income, and deliver a positive ROI—often in one year or less.
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