Senior Field Tech

• Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.  

• Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.  

• You will ensure we’re providing proper upstream and downstream signal levels at each termination on the customer’s premises.  

• You will be proactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment.  

• Uses electronic test equipment to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues and resolve all problems from the customer-owned equipment to the output of the first network amplifier.
• Performs construction and reconstruction of cable plant.
• Trains new Field or Senior Field Technicians as directed by the Technical Operations Manager.

• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.  

Qualifications 

• A good driving record and a valid driver’s license in the state you are applying.  

• Flexibility to go above and beyond for our customers by working overtime and on-call as needed.  

• Problem solving is key when working with our customers. Be able to listen to customers and present solutions in a positive manner.  

• Due to the nature of the position you will need to successfully work in small and confined areas; lift to 80 lbs.; work on a ladder; and work in all weather conditions. 

• High school diploma or GED.   

• Regular and predictable attendance is required.  Our customers need you to help keep them connected to what matters most!      

• Must meet all the education/experience of a Field Technician and have three years related experience and /or training; or equivalent combination of education and experience.   Must successfully complete required Cable One Technical Training Center (TTC) on-line or designated correspondence courses.  Must successfully complete the Senior Field Technician course at the Cable One TTC before becoming a Senior Field Technician. 

Core Competencies  

• Committed: Values each and every customer, while working hard to keep their business and support our communities.  

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.  

• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.  

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.  

Benefits 

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:  

• Medical, dental, and vision plans – start when you start!  

• Life insurance (self, spouse, children) 

• Paid time off (vacation, holiday, and personal/sick days)  

• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation) 

• Group Legal plan with Identity Theft Protection 

Additional Perks  

• Tuition reimbursement (up to $5,250 on 1st year)  

• Free Cable One services if you live in a serviceable area

• Associate recognition & awards programs 

• Advancement opportunities  

• Collaborative work environment  

We’re an Award-Winning Organization! 

• 2021-2023 Forbes’ “America’s Best Midsized Employers”