Senior Field Application Engineer

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Sr. Field Application Engineer

Austin, Texas- Hybrid

Position Summary

Thales is looking for a Senior Field Application Engineer who is a part of the Device Product Group which are a dedicated team of technical experts within the Embedded Software and Products division. The team works closely with Consumer electronic device manufacturers, IoT device manufacturers and major actors of the automotive ecosystem to ensure the success of the integration of Thales Products & Solutions into final customer products.

Key Areas of Responsibility

The main objective of a Sr Field Application Engineer is to:

• Ensure technical support to Sales & Marketing teams throughout the product lifecycle from opportunity detection to products delivery and throughout deployment

• Support customers for the integration of Thales products and solutions, from the early stages of the project (design stage) up to final validation in customer production line.

• Define and drive the development of all needed tools required to support the integration in customer environment

• Be the official Thales technical representative towards customers for product integration and be the “technical voice” of the customer internally to Thales

• Responsible for providing active assistance to the customer throughout all the implementation of the product/solution (including attendance at the customer's premises and/or remote support)

• Must be hands-on and capable to drive the full lifecycle of integration/issue investigation:

  • Review integration documents/diagrams.

  • Take traces, logs, and analyze the results.

  • Execute post-integration validation plans (ATP) and provide reports.

  • Present and support on software integration. Middleware, SDKs, support tools, etc.

Minimum Qualifications

• Bachelor’s degree in Electronics or Computer Science, Telecommunications etc. or in lieu of a degree, 4 years of relevant exempt experience

• At least 5 years of experience in development and/or support related to electronic components and their integration in a system.

• Must have prior experience understanding programming languages used in Consumer Electronic Device (e.g. C, C++, Java, C#)

• Must have demonstrated experience in protocol development or testing and on the associated Test, Spy & Analysis tools (oscilloscope, sniffer, etc.)

• Must have prior experience presenting and understanding technical solutions to both internal and external customers (customer facing)

• Must be technical, hands on rather than project management with other people performing the work.

• Required adaptability to understand different customers’ environments, as well as a strong autonomy, the ability to work at customer’ premises with demanding deadline and a customer oriented mindset

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Travel: Domestic travel 15%. International travel (1 to 2 times max. per year, duration could be 1 to 2 weeks max.)

What We Offer

Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: 

•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance.

•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period. 

•Company paid holidays and Paid Time Off. 

•Company provided Life Insurance,

Why Join Us?

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This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

Successful applicant must comply with federal contractor vaccine mandate requirements.

Thales champions inclusion and we believe diversity strengthens the fabric of our culture. We are an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].