You will be reporting directly to the Process Improvement Manager and will work closely with the Aftersales and CCL team to achieve Carsome’s vision, mission, and strategic goals which play a critical role in the success of the brand. You will also be working closely with counterparts to optimize and implement processes; leading cross-functional initiatives along with regional and local teams to improve the overall end-to-end process.
Your Day-to-Day
- Analyze Aftersales and CCL overall processes to identify areas of improvement.
- Ability to assist the teams in designing, improving and monitoring of SOP.
- Able to collaborate with cross-functional teams for both Aftersales and CCL to align on processes.
- Perform operation data analysis and provide improvement initiatives.
- Operation audit management - audit/corrective action template, execution, recommendation.
- New process improvement execution - evaluate the changes impact and report on progress and outcome.
- Other duties may be assigned
Your Know-How
- Diploma and or Degree in Operation Management or similar field
- Min 3 years in related field would be an added advantage
- Strong communication skills
- Ability to work independently and reliably
- Ability to organize and prioritize tasks including delegation of tasks when appropriate
- An analytical mind with problem-solving skills
- Excellent organizational and multitasking abilities
- Knowledge of, or ability to quickly acquire, proven ability with the roles and function of the assigned department
- Knowledge on Microsoft Office, Excel, Word, Power Point, etc.
Top Skills
What We Do
CARSOME is Southeast Asia’s largest integrated automotive e-commerce platform. With operations across Malaysia, Indonesia, Thailand, Singapore, and the Philippines, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience. The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 1,700 employees across all its offices. CORE VALUES: • Customer First • Your Problem is My Problem • Yesterday's Best is Today's Baseline • Think Big, Start Small • Do More With Less • Stay Grounded • Be an Owner For more information, please visit www.carsome.com. CARSOME Sdn Bhd (1101954-M)
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