Senior Director - Strategic Sales Operations

Are you ready to unleash your full potential?  We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

About the team

As Director of Enterprise Sales Operations, you will lead a high-performing team of ~40 process analysts, Salesforce developers, and automation tools specializes to define the overall sales process and the necessary sales automation tools strategy to support it, designing how we manage and enable sellers across the end-to-end customer lifecycle.

The team is starting from a solid foundation, with our 7,000 sellers and supporting functions leveraging Salesforce as the primary CRM tool. The Director of Sales Operations will seek to continually optimize and improve our existing sales processes and marry acceleration in the sales process with our long-term tools’ strategy.

What you will be doing

In this role, you will work closely with sales leaders and functional partners (e.g., Legal, Pricing) to ensure we continue to drive consolidation, automation, and adoption from across the organization. You will have leaders focusing on Sales Process, Salesforce support and development and sales automation tools including a planning team focused on delivery of enhancement requests and strategic roadmap items.

Key responsibilities include:

• Play a vital role in the overall sales process and tools strategy across the Merchant business, leading the Sales Process and Tools team to identify technical solutions to streamline the Enterprise sales process, acting as the primary mechanism to translate commercial needs and feedback into tangible process & system enhancements
• Work with your team to drive innovation and put forward new growth ideas. Build business cases to seek funding as needed to align to growth initiatives driving additional revenue through data driven commerce and automation
• A key focus will be around process, system and tools unification across the Merchant business through small and large scale transformational change projects
• Identify and track the KPIs best used to gauge process efficiency and effectiveness and diagnose issues. Deliver trackable improvements to key metrics in line with the Merchant strategy
• Own the relationships with all the CRM & Sales Tools vendors ensuring the continuation of service and manage the budgeting, planning and purchasing process for all of the Sales tools used to support the merchant business
• Manage a team effectively, providing regular feedback and creating development opportunities. Address under-performance if necessary and manage the team’s workload and priorities to ensure high productivity and team morale. You will be in charge of interviewing and hiring new team members if vacancies occur
• Build strong relationships with key stakeholders around the business, particularly with Commercial and functional teams including Operations, Legal, Pricing and Marketing to ensure strong sales engagement, and functional teams with a large role to play in the sales process
• Communicate clearly, effectively and with authority with FIS Executives. Articulate the value your team is delivering and seek alignment on priorities and proposed solutions
• Manage projects effectively. Create clear project plans, engage a full network of stakeholders across the organization, report on progress and leverage more junior members of the team for support

What you bring

• Substantial experience working in the field of Sales Operations - Sales Process, CRM (Salesforce) and sales tools
• Substantial experience of leading a high performing team preferably with experience across different geographies and competent in coaching and developing more junior members
• Commercially focused, with a desire to drive great outcomes for the business
• Familiarity with Salesforce as a CRM system
• Significant experience engaging business executives on a strategic level and change management
• Proactive and strategic thinker, able to look ahead and foresee issues and plan around them
• Excellent organizational skills; able to coordinate across multiple projects and stay on top of details
• Strong analytical skills; able to translate targets into tangible process improvements
• Clear, proactive communicator (both written and verbal); able to listen and work well with others while being confident and assertive where required
• Quick ability to learn new and potentially technical topics, and then communicate this technical detail in a clear and simple way to a range of audiences
• Clearly demonstrated ability to build and leverage strong networks, both internally and externally

Added bonus if you have

• Technical expertise in payments products or other highly regulated industries
• Experience in a cross-functional role requiring alignment across different senior parties

What we offer you

• High exposure to senior stakeholders from across the Merchant organization
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• The chance to work on some of the most challenging issues in financial services & technology

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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