Senior Director of Site Reliability Engineer

Job Description
Join an iconic company and take your career to new heights by leading talented teams in transformative projects. Together, let's push boundaries and achieve unparalleled success.
As a Senior Director of Site Reliability Engineering at JPMorgan Chase within the Employee Compute organization, you are deemed as a force multiplier at both a line-of-business and firmwide level. Inspire your team members and others to deliver durable and resilient products and services to our customers, define firmwide strategies for reliability, and guide and entrust your team to lead and execute those strategies.
Job responsibilities

• Manage the SRE function for business critical, desktop & VDI solutions and products used firmwide within the Employee Compute organization
• Manages team members' development by ensuring they have access to resources needed for learning
• Collaborates across the firm to align team members for mobility opportunities in line with their career aspirations
• Applies a wide range of tactics and strategies to guide internal executive decisions to achieve substantial goals
• Manages multiple stakeholders and complex projects consisting of large teams
• Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues

Required qualifications, capabilities, and skills

• Formal training or certification on site reliability/software engineering concepts and 10+ years applied experience. In addition, 5+ year of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization
• Experience of SRE for SaaS based applications
• Experience implementing meaningful customer driven SLO/SLIs
• Experience leading technologists to manage, anticipate, and solve complex technological issues firmwide for critical technologies
• Influences the teams' culture by championing innovation and change for firmwide success
• Demonstrated prior experience influencing across large highly matrixed, complex organizations and delivering value at scale
• Experience leading complex projects supporting site reliability engineering design, scaling, resilience, and system performance assessments for highly critical and regulated applications
• Demonstrated prior experience with maturity uplifts, observability strategies and TOIL reduction at an enterprise scale
• Demonstrated prior experience managing high severity production incidents to resolution
• Strong experience of observability tools both on-prem and in cloud such as Dynatrace, Thousand Eyes, Apica, Splunk
• Demonstrated experience managing Audit / Controls for multiple technologies

Preferred qualifications, capabilities, and skills

• Experience hiring, developing, and recognizing talent
• Experience with Windows server and desktop technologies
• Experience running SRE maturity uplift programs
• Ability to multi-task, prioritize and delegate effectively

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans