Senior Director, Corporate Analytics

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

The Sr. Director, Corporate Analytics oversees Upwork's Corporate Analytics function, leading several verticals that provide critical analytical support to Business Units across the company. This role includes responsibility for Upwork’s Marketplace Analytics, Enterprise Analytics, Marketing Analytics, CX& Trust and Payments Analytics  functions. You will act as a trusted advisor to senior leaders, translating data into actionable insights, and driving strategic decisions across the organization.

As Sr. Director, you will lead and inspire a high-performing Analytics team, ensuring their work delivers measurable business impact. You’ll shape Upwork’s Analytics strategy, drive innovation in our use of data, and foster a culture of collaboration, curiosity, and excellence.

Your Responsibilities

• Lead Corporate Analytics: Oversee Upwork's Corporate Analytics function, managing multiple verticals to deliver tailored analytical support to business units across the organization.

• Advise Senior Leaders: Partner with executive leadership to deliver insights on user behavior, product performance, and risk mitigation, ensuring data-driven decision-making.

• Drive Analytics Strategy: Develop and execute the analytical strategies and frameworks that underpin Upwork’s growth and operational excellence.

• Build and Lead a High-Performing Team: Mentor and manage a team of experienced analysts, providing oversight, thought leadership, and opportunities for professional growth.

• Enhance Data Infrastructure: Collaborate with product and engineering teams to improve data systems and tools, enabling analysts and teams to work effectively.

• Foster Creativity and Insight: Identify innovative, non-obvious analytical approaches to solve complex problems, driving impactful solutions for a dual-sided marketplace.

What It Takes to Catch Our Eye

• 10+ years of experience as an analyst and analytics leader, with a proven ability to partner with senior executives and translate business questions into actionable insights.

• Demonstrated success in building and scaling analytics teams, including experience leading teams of 8+ analysts across multiple functions.

• Expertise in managing analytics projects end-to-end, delivering clear, actionable recommendations with measurable business outcomes.

• Deep knowledge of SQL and proficiency in analytics tools like Python, R, or similar platforms; experience with Looker is a plus.

• Strong data storytelling skills, with the ability to distill complex data into compelling narratives for stakeholders at all levels.

How to Really Impress Us

• Experience working within a two-sided marketplace (e.g., eBay, Airbnb, Etsy, Lyft) and a strong understanding of the dynamics of these ecosystems.

• A background in trust & safety, payments, or risk, with a proven ability to identify patterns and mitigate risks in complex environments.

• A passion for diving deep into data, collaborating across teams, and taking action to solve tough challenges.

• Demonstrated ability to balance strategic oversight with hands-on contributions when needed.

• Distinctive ability to understand and structure problems, derive analytical oriented solutions and communicate them in an impactful and action oriented way 

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Additionally, a criminal background check may be run on a candidate after a conditional offer of employment is made.  Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.