Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
We're seeking a proven operator to lead two distinct but complementary functions that form the operational backbone of Velocity Global. You are both a strategic thought leader and hands-on executor who is data-driven, technology-forward, and can design scalable processes and automation solutions across complex operational systems. This unique role combines:
- Strategic Operations: Our internal consulting and transformation arm that serves as a rapid response team for critical operational challenges, provides strategic advisory to the COO, and drives critical cross-functional initiatives
- Process & Systems Excellence: Our technical execution engine that builds and optimizes how work gets done through process design, system optimization, and automation
Reporting to the VP of Business Operations, you'll lead two high impact teams with 8-10 team members and help shape how we scale and operate. You will work remotely, based in the United States.
You Will:
Lead Strategic Operations
- Serve as the internal consulting partner to the COO and operations leadership
- Conduct deep-dive analysis on complex, open-ended strategic questions
- Provide strategic recommendations that drive operational improvements
- Drive rapid response efforts for critical operational challenges
- Quarterback strategically critical initiatives from conception through execution
- Develop and execute future-state vision for Operations evolution
- Incubate new capabilities and fill critical operational gaps
Drive Process & Systems Excellence
- Design, standardize, and implement flexible processes that scale with business growth
- Build and optimize core operational systems (e.g., DevRev, Zendesk, other CRM-like platforms)
- Lead automation development and implementation initiatives
- Create technical solution architectures that enable scaling
- Drive system integration and enhancement efforts
- Standardize processes across regions and customer-supporting operational teams
- Implement operational efficiency improvements
Build & Develop Teams
- Lead two distinct teams with different but complementary skill sets
- Create an environment where teams can effectively solve challenges and implement creative solutions rapidly
- Drive cross-functional alignment and execution
- Measure and communicate impact through tangible business outcomes
- Develop future leaders across both strategic and technical disciplines
You Have:
- 12+ years of progressive experience combining strategic consulting or internal strategy and technical / process optimization leadership
- 7+ years of people management experience leading multiple specialized teams
- Data-driven yet practical approach to decision-making and problem-solving
- Demonstrated success driving complex operational initiatives from strategy through execution
- Track record of building scalable processes and systems in high-growth environments
- Strong technical foundation with enterprise systems implementation and management
- History of successful executive-level advisory and stakeholder management
- Experience breaking down complex challenges into actionable solutions while maintaining quality
- Proven ability to build and develop high-performing teams in dynamic environments
- Excellence in driving organizational change and transformation initiatives
#LI-Remote
We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:
- Flexible Time Off + Parental Leave
- Health and Dental Insurance
- Retirement Savings + Employee Incentive Plan
- WFH Stipend
- Company Bonus + Spot Bonuses
Please visit our career page for more information.
What We Do
Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform™ simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. The platform offers a full suite of talent solutions, including global Employer of Record and Contractor Management, to help companies onboard, manage, and pay talent in more than 185 countries and all 50 United States.
Founded in 2014, the company has hundreds of employees across six continents, with plans to double in size in 2022.
As a work anywhere company, Velocity Global employees can create a work experience to fit their lifestyle, giving them the freedom to pursue their passion without the hassle of long commutes, rigid schedules and overlapping work-life demands. We empower people to live life fully, supported by a dynamic culture, growth opportunities and unique benefits. In the words of our founder, Ben Wright: “Professional experiences of a lifetime start here.”
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