Velocity Global offers the most unified, tech-enabled, and customer service-driven global workforce management, ensuring smooth, reliable operations across countries, roles, and workforce types so businesses can navigate complexity with confidence, deliver strong results, and stay ahead. We help you expand your business into new markets without the complexity of setting up entities. We hire, pay, and manage your workforce across 185+ countries with our AI-powered global Workforce Technology platform.
We're seeking an accomplished Senior Director, Business Operations to lead three critical functions that form the backbone of Velocity Global's operational infrastructure. As both a strategic visionary and hands-on executor, you will design and implement scalable, high-impact processes and automation solutions that drive operational excellence. Your expertise will help build the rigorous operational frameworks necessary for sustainable growth across complex systems, while ensuring a seamless and efficient operational environment.
This role is a unique combination of:
- Process Excellence: Build and optimize processes that enable operational scalability, efficiency, and integration across the organization.
- System Ownership: Own our core workflow management and support system driving effective and efficient information capture and management - both for execution and reporting
- Strategic Operations: Serve as an internal consulting partner to the COO, driving critical cross-functional initiatives, and providing strategic recommendations to enhance operational efficiency and effectiveness.
Reporting to the VP of Business Operations, you'll lead a high-performance team of 8 to 10 members focused on scaling Velocity Global's operations with a focus on rigorous, process-driven solutions. This remote position is based in the United States.
You Will:
- Design, standardize, and implement flexible and scalable operational processes that evolve with business growth, ensuring consistency and efficiency across all functions.
- Lead the optimization of core operational systems (e.g., DevRev) to enhance functionality, improve integration, and increase system performance.
- Spearhead the development and implementation of automation solutions that streamline workflows, reduce manual intervention, and increase operational efficiency.
- Standardize operational processes across global teams, focusing on operational excellence and ensuring alignment with overall business objectives and continuous improvement.
- Partner closely with the COO and operational leadership to identify and address complex operational challenges, acting as an internal consulting function to drive strategic improvements.
- Conduct in-depth, data-driven analysis of operational gaps and inefficiencies, providing and executing actionable recommendations that foster scalable improvements.
- Lead strategically significant initiatives, driving them from conception to execution with a focus on long-term scalability and operational excellence.
You Have:
- Proven experience in scaling operational processes across complex systems, with a strong focus on designing flexible, data-driven, and automation-enhanced workflows.
- Expertise in building and optimizing core operational systems, with a track record of driving system integrations, process improvements, and automation initiatives.
- Strong ability to develop and implement rigorous operational frameworks that support growth, scalability, and operational excellence across functions and regions.
- Data-driven, strategic thinker with the ability to provide insightful analysis and actionable recommendations for complex operational challenges.
- Minimum 10 years experience leading teams to execute scalable solutions, build efficient systems, and drive continuous process improvement.
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We are dedicated to fostering diversity and inclusion across our organization, embracing the rich tapestry of cultures, backgrounds, and perspectives that our global team brings together in offices around the world. Velocity Global is an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us, regardless of race, religion, gender, gender identity, pregnancy, disability, sexual orientation, age, national origin, citizenship status, or genetic information. We actively seek and encourage applications from diverse candidates, including those with disabilities, and offer accommodations throughout the selection process upon request.
Velocity Global offers a range of benefits tailored to the location and type of role. A general benefits overview is below:
- Flexible Time Off + Parental Leave
- Health and Dental Insurance (where applicable)
- Retirement Savings + Employee Incentive Plan
- WFH Stipend
Please visit our career page for more information.
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What We Do
Velocity Global accelerates the future of work for anyone, anywhere, anyhow. Its Global Work Platform™ simplifies the employer and talent experience through its proprietary cloud-based talent management technology, backed by personalized expertise and unmatched global scale. The platform offers a full suite of talent solutions, including global Employer of Record and Contractor Management, to help companies onboard, manage, and pay talent in more than 185 countries and all 50 United States.
Founded in 2014, the company has hundreds of employees across six continents, with plans to double in size in 2022.
As a work anywhere company, Velocity Global employees can create a work experience to fit their lifestyle, giving them the freedom to pursue their passion without the hassle of long commutes, rigid schedules and overlapping work-life demands. We empower people to live life fully, supported by a dynamic culture, growth opportunities and unique benefits. In the words of our founder, Ben Wright: “Professional experiences of a lifetime start here.”
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