Senior Digital Sales Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Dow has an exciting opportunity for a Senior Digital Sales Specialist! This position can be located in Marietta, GA, Midland, MI, or virtually within the United States.

In this role, you will be responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. You will be accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry & product knowledge to drive sales. You will typically handle a medium sized customer portfolio mostly consisting of foundational customers. The scope is typically regional and can be market segment specific or cross-market-segments.

Responsibilities

Develop customer pipeline, adding new foundational customers and developing existing customers to ‘Target Growth’ or ‘Priority’:

• Account Management for existing and new Foundational Customers to deliver the annual sale plan (volume and variable margin targets).
• Work cross-functionally to drive internal improvements in how Dow Polyurethane Systems serves Foundational customers in North America.
• Assess, triage, cultivate and close new leads as necessary, including establishing price/volume agreements and updating those in internal systems.
• Nurture Foundational customers to support growth into Priority Customer Distinction.
• Gather high-level market intelligence and customer insights and share those with internal Dow decision makers and stakeholders.
• Use CRM, DSR, CMT, OMP and Smart Pricing at “expert” level. Utilizes CRM to document reports of call and document all selling opportunities.
• Educate and position customers to use digital channels and act as a Digital Ambassador for Dow.com and other digital enhancements.
• Drive adherence to Service Offering Framework (SOF).

Lead & Opportunity Management

• Grow the portfolio by generating, triaging, routing, developing leads and closing opportunities in line with L&OM guidelines.
• Maintain and update CRM and internal tools.

Digital Tools and Platforms

• Obtain and maintain customer forecasts in OMP.
• Monitor sales vs. Forecast/plan through digital tools and take action accordingly. 
• Communicate changes in sales forecasts to Product Management and Supply Chain.
• Be an early adopter of new technology, support testing for optimizing commercial tools.
• Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.
• Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.

Qualifications

• A minimum of a bachelor’s degree or relevant military experience at or above a U.S. E6 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 3 years of relevant working experience.
• A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Your Skills

• Effective conflict resolution skills.
• Negotiation: Negotiation and sales tactics.
• Product Knowledge: Solid understanding of products and product application rules.
• Business/Financial Acumen: Solid business and financial acumen (cost, freight, margin, etc.).
• Cold Calling: Proactive hunter with ‘owner’s mindset’ & excellent cold calling skills; self-driven and efficient.
• Data Driven Approach: Technologically savvy & data driven, early adopter of new technology.
• Sales Analytics Tools: Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office.

Additional Notes

Relocation assistance is not available for this position.

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.