Senior Digital Project Manager

Job Description

To work with and support the Account Team and Tag Digital management in managing digital campaign projects from initial brief to delivery; In doing this helping them to achieve the Company’s business objectives, goals and targets through the adoption of correct workflow processes and procedures across the allocated account/s. Working in a busy production team dedicated to consistency and quality across clients Digital Campaign and Social designs.

Be the Clients first point of contact regarding new Design briefs and escalation point for client and external party agencies regarding issues. Actively working to improve processes and client relationships and maintaining a full overview of all work going through the team and full ownership of digital accounts

Responsibilities

Project and Workflow Management

• Taking briefs in form of media schedules, reviewing and feeding back to media agency to clarify any unclear or missing specifications.
• Prepare and brief in work into design team ensuring they have everything required to complete the work.
• Keep digital team up to date regarding production plan, status and upcoming work to ensure all requirements and deadlines are met to a high standard.
• QA of all produced material against brand guidelines and checklists relevant for account and campaign.
• Ensure best practice processes are rigorously adhered to across briefing and sign off procedures (creative and technical).
• Delivery of approved assets according to required specifications.
• Regularly review and provide feedback to clients and account teams and report issues for ongoing and completed projects to ensure ongoing improvements are made to the account.
• Be proactive with day-to-day account decisions.
• Challenge current ways of working/processes to continually make improvements to account.
• Ensure all late briefs or requirements are discussed with all relevant team members before committing to client.
• Be a calm and respected member of the production team.
• Support the business with ad hoc work
• Be aware of activity across other teams with the view to pass on any learnings to your client and share best practice.
• Solid understanding and experience of receiving/reviewing Media plans.

Administrative and Financial Management

• Booking jobs, keeping on top of statuses and costs and invoicing and logging financial status for account once completed.
• Manage the cost overview for account; time spent versus invoiced and report on that as required.
• Flag any budget issues or cost changes to account team and / or clients as required.
• Ensure team invoicing is completed on a regular basis.
• Ensure team is logging their time against jobs to get a good understanding regarding profit / loss across each campaign.
   

Client Management and External Parties

• Maintain excellent client, external agency and internal team communication ensuring all parties are kept up to date on process status and implications regarding delays.
• Gain trust, authority and respect from the client at all times and strive to exceed their expectations.
• Develop an excellent understanding of the client’s business, brand and processes.
• Manage client expectations across all digital work.
• Be the ‘technical expert’ to client and creative teams regarding what is possible and achievable.
• Be able to act in a professional manner at all times and in stressful situations.
• Attend external client meetings.
• Be aware of the bigger picture of the total account and share best practice with the team and the client.
   

Technology

• Ensure all jobs are booked in the correct manner, system is used according to company requirements and as requested for specific accounts.
• Solid understanding of Digital Design best practice, and production process
• Good understanding of design and Brand principles would be an advantage.
• Solid understanding of workflow tools such as Work Front is essential.
• Good understanding of Figma would be an advantage
• Experience with Ad serving platforms such as Flash Talking, Goggle etc would be an advantage

People Management

• Experience working with multiple teams, working with Creative Design and development teams. Both On and Offshore
• Support team members in the pursuit in delivering the highest standard of service to the client.
• Motivate and encourage the team so that together you strive to achieve client satisfaction in all you do.
• Conflict Management

Skills

• Excellent planning and organizing skills; ability to plan for all eventualities and provide solutions to issues
• Know and understand the client’s organization and market
• Ability to juggle numerous tasks at once and deliver all effectively
• Ability to delegate work to achieve a high quality of output and to hit all deadlines
• Ability to coach and develop members of the team
• Full knowledge of Tag’s Best Practice Process and look for ways of implementing with the client and internal team
• Experience in digital design, creative adaptation and/or production processes and its costs
• Works as a strong team player
• Experience of presenting is essential
• Strong report writing
• Be able to look and act professional at all times (business and social with clients)
• Display confidentiality at all times with regards to Tag and client business
• Display a good understanding of Digital social production, CRM and digital media including Ad serving platforms.
• Has a full understanding of the invoicing process, mark-ups and charge out rates for each client
• Strong attention to detail
• Strong communication skills
• Conscientious
• Pro-active

Experience

4+ years’ experience of digital project management, preferably in a digital/creative Agency or production environment