We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Here, "impossible" isn't part of our vocabulary. You'll face some of the toughest but most rewarding challenges of your career. They're worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers.
The Crown Is Yours
As a Senior Desktop Support Specialist, you'll be at the forefront of delivering exceptional IT support, ensuring our team stays connected and productive. Leveraging your technical expertise and problem-solving passion, you'll drive the success of our IT operations. In this role, you'll have the chance to innovate, grow your skills, and tackle new challenges, all while contributing to the evolution of our technology.
What you'll do as a Senior Desktop Support Specialist
- Provide exceptional, customer-first IT support for various devices and platforms, including Windows, macOS, iOS, and Android.
- Manage and administer enterprise IT systems, ensuring smooth operations and foundational network support.
- Collaborate with IT peers and other team members to troubleshoot and resolve technical issues.
- Utilize ITIL/ITSM principles to efficiently handle and resolve support requests.
- Continuously enhance your technical skills and pursue relevant certifications to stay ahead of industry trends.
- Participate in and contribute to strategic IT projects that drive innovation and growth.
What you'll bring
- At least 3 years of experience in enterprise support, with strong knowledge of operating systems, network infrastructure, and enterprise technologies like O365 and G Suite.
- Hands-on experience with device management tools such as DNS, DHCP, MS Active Directory, and Azure, and familiarity with Intune, SCCM, or JAMF.
- Exceptional organizational skills, attention to detail, and a technology-driven approach to problem-solving.
- Ability to multitask, collaborate effectively within a team, and communicate clearly with a positive attitude.
- Proficiency in English.
- An understanding of scripting languages like PowerShell and certifications in Microsoft, CompTIA, ITIL/HDI, or Customer Service is a plus.
#LI-TK1
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
Top Skills
What the Team is Saying
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players.
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
