Senior Design Operations Program Manager

Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.

This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.

Duration: 6-9 months

Location: On-site in San Diego, CA

What you will be doing

• We seek a Senior Design Operations Program Manager with extensive knowledge in user experience program management and a strong background in driving large product initiatives forward. This role is responsible for the strategy, planning and delivery of programs and processes.
• Continuously examine, experiment, and measure improvements to operational model and processes (e.g. automating tasks, improving workflows, developing repeatable methodologies), working closely with the Design Operations team and leadership to balance competing priorities to effectively and efficiently deliver impact.
• Define, implement, and document the end-to-end process from road mapping, intake, delivery, design review and approvals to release.
• Define and measure impact of program both quantitively and qualitatively.

Your background

• Bachelor’s degree
• 5-7+ years of experience design project or program management experience across digital ecosystems, including but not limited to eComm, Apps, Web and Design language systems.
• A proven track record of partnering across a wide array of internal business groups, external marketing agencies, executive stakeholders and execution partners.
• Ability to delegate tasks across multiple projects and work streams (resource management, capacity tracking, resource planning, etc.)
• Experience with communication, workflow and creative asset management systems such as Asana, Workfront, Jira, Sketch, Figma.
• Strong written and oral communication skills. Confidence developing and presenting materials to stakeholders, and leadership.
• Experience managing project and scrum teams in Agile environments.

Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.