Senior Demand Planner - Phone Cases & Screen Protectors

📱 About Us 

We are Mous. People deserve tech and lifestyle products that are fit for purpose, perform as promised and allow them to be their best. So we are building the go-to brand refreshingly focused on product so people can have just that. We have consistently built our in-house expertise and spent millions in research and development on our relentless pursuit to making the best products possible. Over the past ten years we have flipped the tech accessory market on its head, raising the standards and people's expectations. We've made cases that can protect phones dropped from cranes, engineered magnetic accessory ecosystems before MagSafe even launched, partnered with Google to make super thin cases, developed impact materials and waterproof constructions to make backpacks that confidently protect laptops and we're only just getting started! 

We're creating products that empower people to be their best, whether they're on a wild adventure or commuting through the city. No matter what your everyday life looks like you can trust our products to remove frustrations, expand your experiences and help you to live without limits.

👨‍💻 About the Role 

We’re excited to offer an opportunity for a Senior Demand Planner to join our Pakistan team! In this role, you’ll be a key driver of operational success, taking ownership of the Sales & Operations Planning (S&OP) process for our phone case and screen protectors product categories. You’ll collaborate closely with cross-functional teams to align forecasts with business goals, ensure optimal stock levels, and support supply chain efficiency. With responsibilities spanning demand planning, inventory management and reporting, this role is critical to enabling smooth operations and delivering an exceptional customer experience. This is a unique opportunity to contribute strategically to a fast-paced, growing business and make a tangible impact on our global operations.

Please note that this role will be situated at our office in Lahore (Upper Mall), working on-site from Monday-Thursday, with Friday being an optional WFH day. The normal working hours will be 10am - 7pm PKT.

👋 About You 

You’re a proactive, detail-oriented professional with a knack for turning data into actionable insights. Comfortable in a fast-paced environment, you excel at balancing competing priorities and delivering results with accuracy and efficiency. You’re an excellent communicator who can work collaboratively with cross-functional teams while confidently making independent decisions. This role is ideal for someone looking to leverage their demand planning expertise to drive meaningful change and contribute to a dynamic, forward-thinking business.

🔑 Key Responsibilities

• Lead the monthly S&OP forecast cycle for your assigned product categories (Phone Cases & Screen Protectors), ensuring timely involvement of all key stakeholders
• Maximize the use of sea freight over air freight within your assigned product categories through effective S&OP planning
• Collaborate with the Commercial team to align demand planning with planned NPD (New Product Development) launches and trading promotions for your product categories
• Oversee the annual SKU rationalization process for your product categories
• Partner closely with the China Operations team to provide a rolling 12-month plan, driving supply chain efficiencies
• Ensure optimal stock levels and product availability for your product categories by managing the demand planning process and working with Commercial and Marketplace teams to mitigate overstocks and avoid out-of-stock scenarios
• Represent your assigned product categories in the S&OP section of the Monthly Operations Meeting
• Manage weekly reporting and meetings for your product categories, covering areas such as actual versus demand performance, overstock, understock, and ordering, while maintaining clear communication with the Commercial team to drive SKU performance
• Continuously identify and implement process improvements to enhance the department’s accuracy and efficiency

🤓 Skills Requirements

• Proven experience in managing demand planning and forecasting processes, ideally within a global D2C business
• Strong understanding of S&OP principles, with experience collaborating cross-functionally to align forecasts with business objectives
• Solid knowledge of inventory management, logistics operations, and supply chain efficiencies, including experience working with international stakeholders
• Advanced analytical and numerical skills, with proficiency in Excel and PowerQuery, a familiarity with ERP systems and demand planning tools and an eye for detail
• Excellent communication and interpersonal skills, with the ability to build strong relationships across global teams
• A strategic mindset and a proactive approach to problem-solving, combined with the ability to work autonomously and make data-driven decisions
• Adaptable and highly organized, thriving in fast-paced environments with competing priorities.
• Fluent in English both verbal and written communication.

🎉 About Our Offer

Here’s a summary of the benefits of working at Mous:

• Competitive Compensation: We offer a competitive starting salary that reflects your experience and the value you bring to Mous. We also provide additional benefits for our Pakistan team, which will be discussed in more detail at the contract stage.

• Dynamic Work Culture: Mous has fun yet focused work culture. Join a team of friendly professionals committed to fostering a high-performance, data-driven environment. Here, innovation thrives, and teamwork is paramount.

• Growth and Development Opportunities: At Mous, we encourage you to dream big, work diligently, and actively make things happen. We support radical growth and development through new experiences, fostering an environment where innovative thinking is the norm.

• Professional Development Perks: Professional growth is a priority at Mous. We run regular 'Mousterclasses' where teams share their expertise across the business.

• Seamless Remote Collaboration: Working with Mous means you're an integral part of the team, no matter where in the world you are. We've streamlined communication between our global teams for efficient collaboration, ensuring you're a key participant in weekly company-wide meetings and virtual social activities (Pictionary, anyone?!).

• Long-Term Benefits: Loyalty and commitment are greatly valued at Mous. We reward this with one month of paid leave after 5 years of service, as a token of our appreciation for your dedication.

🐭 About Our Values

We have established 3 core values, which inform and enhance the way we work. We expect anyone joining the business to embrace these values as essential parts of Mous life, and we’re looking for people who will build upon them in fresh and inspiring ways.

• Get Results

By comprehending our business plan, each person can ensure that they are taking accountability for their contribution towards it. We value strategic prioritisation, ensuring that everyone is enabled to deliver their best work. We also champion traits such as innovation, grit and resilience – we think differently and aren’t afraid to fail.

• Work Together

We value collaboration highly, recognising that there’s a lot to be learned from each other, and are always prepared to listen. We encourage regular peer feedback, readily praising great work as well as challenging one another candidly. We like to celebrate what makes us both unique and united, committing to regular IDEA initiatives and finding opportunities to support our local communities.

• Enjoy The Ride

We invite everyone at Mous to grab new opportunities and find ways to make each role their own. Things can change fast in an unpredictable industry like ours, so we always want to stay agile. And of course we don’t just work hard – we also like to let our hair down and enjoy the more social aspects of being part of our brilliant team!

🌈 About Our Commitment

Mous is an equal opportunity employer, and as a brand, we value authenticity and integrity. We strive to be different and know that if we are to create the most innovative products and deliver the best customer experience, we need to build a diverse team of individuals who can bring a variety of skills, experiences, and perspectives to the table. No matter your age, gender, sexual orientation, ethnicity, religion, or physical ability, at Mous, your individuality is celebrated.

As a D2C business and heavy user of plastics, we understand (and take very seriously) our responsibility to the planet. To stay true to our word, we've placed "Planet" firmly in our key business objectives and have formed a dedicated team, alongside our cofounders, to build an ESG plan we're proud of. Ultimately, we want to create a better world through our actions and we're doing so across our products, how we transport from A to B, and socially.