Senior D365 Optimisations Consultant

About HSO 

HSO Success and Ambition 

HSO are a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specialize in sectors such as Retail, Manufacturing, Professional Services, Financial Services and Local Government. We’ve won several prestigious awards over the last few years including being voted in the UK’s top 10 Best Large companies to work for the last 3 years running. This year we are also proud to have been named the D365 Finance Microsoft Partner of the Year Award and Finalist for D365 Sales & Marketing. 

HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care; about adding value to our customers, about delivering what we say we will, striving to improve ourselves, being inclusive and having fun. 

The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. 

Job Purpose:       

To deliver application consultancy, implementation services, presales, training and support to customersandcolleagues, prospective customers and operational processes as required. 

As part of the optimisations team, you will not be on full scale implementations but rather be part of a team that delivers small projects and optimisations to existing customers.  Your time will be spent delivering consultancy and optimisations on AX2012 and D365FO, but earlier versions may also be involved.

Due to the nature of the job, you will be required to have broad knowledge of  D365 modules including finance, trade and logistics, stock, warehousing, procurement and sourcing etc. An understanding of the wider Microsoft stack including Azure functionality, Data pipelines and integrations is also desirable.

Travel to customer sites to support optimizations or consultancy requirements will be required on occasion.

Key Responsibilities:

• Liaise with clients in order to analyse business processes, clarify customer requirements and determine the scope of required solution.
• Business Process design/mapping and documentation.
• Leading implementation streams through to delivery and initial post Go-Live support.
• Lead customer focused streamed solution playback sessions and perform fit gap analysis.
• Develop design specifications.
• Lead internal solutions design and process mapping workshops.
• Deliver high quality business and software application services to clients.
• The creation of high quality and sustainable client solutions.
• Deliver all consultancy according to our Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
• Identify business/project risk and mitigate or communicate as necessary.
• Communicate progress updates to relevant parties both formally and informally.
• Participate in pre-sales activities as requested.
• Work with customer to build a roadmap of continuous improvement and engagement to assist in meeting the managed services targets for optimisations against our customer base.
• To carry out additional duties as may occur from time to time as instructed and agreed by Head of Optimisations department.

Essential

• 4+ years of hands-on software implementation experience with Dynamics 365 F&O in a Consulting role with 5+ years additional experience OR 4+ years working within a specific industry.
• Expertise in providing consultancy over multiple modules in an D365FO / AX environment.
• Excellent presentation, demonstration and training skills.
• Good written and verbal communication skills.
• Experience with Dynamics D365FO / AX in a Consulting or End User role.
• Adept at Business Requirement Analysis.
• Dynamic 365 F&O Certification in at least one key area e.g., Manufacturing, Distribution and Trade.
• Experience in assisting customers build continuous improvement road maps to ensure their investment in the Microsoft stack remains relevant and utilises as much of the new functionality as possible.
• Willingness to travel to support customers requirements on site.

Desirable

• Experience of either Retail, Rental or Advanced Warehouse functionality
• Pre-sales experience
• Project Management experience
• Business process mapping, modelling and documentation knowledge
• At least one implementation with documentation in the role of Senior Consultant
• Worked in a solution delivery capacity in the past
• Understanding of the wider Microsoft Stack, e.g. Azure functionality, CE, Data pipelines
• Willing to expand and train in other areas to cover demand as required.

Salary:

We offer a competitive, market-aligned salary, that reflects the skills and experience of each candidate. Our commitment to providing a fair and equitable salary ensures we attract and retain top talent in our industry. The salary package will be discussed during the interview process and will be based on current market benchmarks for similar roles, as well as the individual’s qualifications and experience.

In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our benefits programs.

Benefits:

Paid Holidays

Pension

Healthcare

Dental

Life Insurance

Tonic Wellbeing

HSO Perkz

Flexible working when required and agreed