Senior CX Strategy Specialist

Papara has been on a mission to create the best financial experience for its users. With over 20 million users, we are a leading fintech company based in Turkey. We provide fast, simple, affordable, and fun financial services. In short, we are the future of banking and finance.

We use design and technology to give our users the financial experience they deserve. Since we succeed nationally, we are now on a mission to bring our expertise to the global scale to make millions of transactions every day. 

Papara offers you an opportunity to use the latest technologies to build scalable, high-performing financial services by using the latest technologies. You will work in a fast-paced environment and be part of a team that constantly develops and renews itself. 

If you share that passion and believe in our mission, come and join us!

What You’ll Do?

-Provide strategic direction by analyzing the bigger picture, ensuring all customer experience initiatives align with broader company goals,

-Lead the optimization of KYC processes, developing and executing high-impact projects to increase KYC success rates,

-Analyze all customer touchpoints (voice, written, etc.) to ensure a seamless, delightful experience across every interaction,

-Identify and solve pain points within the customer journey using a data-driven mindset, proposing innovative solutions,

-Prioritize high-value projects based on their impact and effort, driving real improvements in customer experience,

-Collaborate with Product, Business, and other key teams to deliver user-centric goals and execute CX strategies with precision,

-Measure the success of implemented solutions, iterating to continually raise the bar on customer satisfaction,

-Design efficient, proactive operational flows that enhance user experiences,

-Join a team of top-tier CX professionals, where you’ll have the freedom to push boundaries, make high-impact decisions, and deliver transformative experiences that change the way users interact with our application,

-Work on diverse projects, continuously learning and developing your skills as you tackle new challenges and grow in your role,

-Foster a culture of user-centered innovation across the whole company, encouraging continuous improvement and breakthrough ideas.

Who You Are?

-A graduate of Industrial Engineering, Management Engineering, or a related field,

-Minimum 3 years of experience in CX Design, CX Strategy, or CX Development roles, preferably within fintech, e-commerce, or internet sectors,

-Prior experience in KYC and merchant onboarding processes is a plus,

-Strong ability to analyze data and make data-driven decisions, presenting solutions clearly and effectively,

-A quick learner with the ability to multitask and adapt in a fast-paced, dynamic environment,

-Skilled in stakeholder management, able to lead cross-functional teams and align them towards user-focused goals,

-Highly experienced in project management and prioritization, with a proven track record of delivering creative solutions to complex customer problems,

-Proficiency in advanced MS Office, Figma, and Visio,

-Fluent in both written and verbal English and Turkish.

How We Run?

• Excellent communication skills, sense of urgency, accountability, and ownership,
• Strong problem-solving and analytical skills,
• Strong collaboration skills, responsive to project needs and demands in a fast-changing environment,
• Passion for learning and continuous improvement,
• Ability to work in a team environment as a reliable, responsible, and self-motivated team player,
• The first seat in every meeting and interaction always belongs to the user.
• Take ownership of every issue we are a stakeholder in and look at events beyond our responsibilities.
• As we bring our ideas to life, we pay attention to the details, research, discuss, and finally act quickly.
• We don't get stuck with traditional methods and popular opinions; we invent Papara-style ways of doing business.

What We Offer?

• Market-competitive salary and pay-for-performance bonuses.
• Salary-based private pension plan with 3% company contribution.
• Transportation and meal allowance.
• We care about your professional development; you can use your learning budget on any platform.
• We care about you, private health & life insurance, a Gym in the office, and HPV vaccine.
• Free access to all Papara services, 10% cashback on Papara Card payments, and 20% cashback on bill payments via Papara. You can have a Metal Card for free.
• Technical equipment package that covers what you need. Internet allowance.
• Free platform memberships: Spotify, YouTube Premium, Netflix.
• Social activities: Happy Hours, Team Motivation Budget, Football Team, Sailing Team, Rowing Team, Cinema Club, Music Club, Travellers Club, Gastronomy Club etc.
• No politics; You will be a part of a team that focuses on productivity and success. You will have the opportunity to work in a dedicated team that cares about your development.
• We are against any form of discrimination. We believe that every individual has a unique personality.
• Green and pet-friendly campus, Basketball Court, Sleeping Room, and unlimited coffee.







We strive to make the hiring process the fastest and most convenient.




Come and join Papara!