The Operations Support Engineer is responsible for the daily operational objectives to support the Fort Independence IT Services deployed across multiple data center and cloud environments. Organizational tasks include being the customer organization’s representative in the customer review boards, status meetings, and serving as the communications conduit related to customer IT announcements and requirements. This position supports multiple application teams across the program by helping facilitate Enterprise processes for change and incident management. The Operations Support Engineer will also be the primary point of contact for program software and hardware procurements, working with application teams to follow enterprise procurement processes.
Primary Responsibilities
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Attend daily operations status calls representing the Fort Independence program
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Manage Software and Hardware Procurement Processes
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Work with individual team leads to determine software and hardware needs.
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Work with budget to make them aware of upcoming procurements and ensure funding is available.
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Work with customer to procure hardware and software.
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Manage software licenses.
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Monitor expiration dates for software and renew when necessary.
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Provide Monthly Metrics to Management
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Provide monthly report to contract management tracking the number of change requests completed by each team.
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Support Weekly Operations Meetings
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Review team's weekly change requests for accuracy.
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Submit weekly change requests for customer approval.
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Monitor Changes in the Customer IT Environment throughout the day
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Monitor enterprise communications for changes in the environment
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Communicate any changes in the customer IT environment to the teams
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Facilitate IT Support for Teams
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Assist users with IT requests and concerns
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If unable to assist them, escalate to enterprise IT team.
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Provide operational support to teams with incident tickets and system changes
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Support local IT and facility issues
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Communicate agency initiatives and/or cybersecurity alerts to Operations Manager
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Communicate IT operational status to Operations Manager and customer as needed
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Handling of projects from initiation to resolution, ensuring timely and effective outcomes
Required Qualifications
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Active TS w/Polygraph and requires BS degree and 12+ years of prior relevant experience. Additional experience in lieu of degree.
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Experience with IT Operations effectively communicating at senior levels within a customer organization
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Experience with Incident Management - Identifying, assessing, and handling occurrences to minimize disruption, restore normal operations, and document solutions to prevent recurrence.
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Experience in change management - Guide teams through transformation processes; this includes identifying stakeholders, assessing the impact, providing relevant information at the appropriate cadence, and monitoring implementation.
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Experience in Technical Communication - Communicating comprehensive, complex information clearly and effectively to both specialized and general audiences, ensuring understanding and facilitating decision-making.
Desired Qualifications
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Hands-on ServiceNow platform experience
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Dashboarding and implementation of reporting automations
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Experience using JIRA and Confluence boards
Original Posting Date:2025-02-10
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $101,400.00 - $183,300.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
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