InvGate is a fast growing SaaS company that develops products for IT management and service automation, used by clients in over 50 countries in industries such as banking, e-commerce, education and technology.
We’re seeking a Senior Customer Success Representative for our European team. This is a unique opportunity to not only drive client success but also play a pivotal role in establishing and growing InvGate’s presence in the region.
What You’ll Do:
- Collaborate with clients to understand their business processes and tailor software solutions to meet their needs.
- Lead onboarding and implementation efforts, ensuring customers achieve maximum ROI from our products.
- Drive ongoing customer engagement by analyzing product usage data, identifying trends, and implementing strategies to promote deeper adoption and value realization.
- Serve as a trusted strategic advisor to stakeholders at all organizational levels, from end-users to executive leadership, ensuring alignment on goals and maximizing customer satisfaction.
- Build strong, lasting relationships with clients, becoming the go-to expert for their needs.
- Develop documentation, training, and best practices to enable seamless implementation and adoption.
- Partner with Product and Sales teams to align customer insights with our solutions.
- Lay the groundwork for a customer success function in Europe, establishing processes and strategies that will scale.
What We’re Looking For:
- Extensive experience in Customer Success, software implementation, or technical support, ideally in a leadership or foundational role.
- Familiarity with ITIL practices.
- Exceptional interpersonal and negotiation skills, with a proven ability to work across cultures.
- Proficiency in English and Spanish (50% of work involves English-speaking clients); additional European languages are a plus.
- A proactive, self-starter mindset with the ability to operate autonomously in a startup environment.
- Technical aptitude and the ability to deliver tailored solutions effectively.
- Flexibility to travel as needed.
Why This Role Matters:
You’ll be more than a Customer Success Representative – you’ll be a cornerstone of our growth in the region. This is an opportunity to shape the customer success strategy, build meaningful relationships, and leave a lasting legacy at InvGate.
Top Skills
What We Do
InvGate supports organizations in their IT and enterprise operations with modern and scalable service modern solutions.
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