About Us
Trusted by Fortune 10 companies and global enterprises, BeamUP delivers AI-powered autonomous data agents that analyze both structured and unstructured supply chain data. We empower retailers, logistics providers, 3PLs, and manufacturers to move beyond static dashboards—enabling real-time, automated decision-making across their operations.
Our Mission
Our mission is to help enterprise supply chain teams automate decisions, eliminate inefficiencies, and drive profitability by turning complex, disconnected data into actionable insights in seconds.
Beamup.ai is looking for a Senior Customer Success Manager, US Region
About the Role -
As our first Customer Success Manager in the US region, you will work fully remotely from the US, partnering with management and support teams based in Europe.
You are a self-starter who thrives in a high-tech startup: making autonomous decisions, anticipating customer needs, and creatively bridging time-zone differences to deliver exceptional service.
Key Responsibilities -
- End-to-End Ownership
- Lead onboarding, adoption, and growth for US-based customers—managing your portfolio independently.
- Serve as the primary trusted advisor to C-suite and senior stakeholders, aligning BeamUP’s value to their strategic objectives.
- Cross-Functional Collaboration
- Coordinate with European-based, Product, Engineering, and Support teams to ensure seamless delivery and timely issue resolution.
- Maintain transparent communication—own meeting cadences, share status updates, and document decisions in our central knowledge base.
- Strategic Advocacy & Risk Mitigation
- Proactively identify and defuse risks to prevent churn.
- Champion the voice of US customers in product-roadmap discussions—translate feedback into actionable requirements.
- Automation & Reporting
- Build and maintain automated dashboards that surface adoption, engagement, and SLA-risk metrics for the US region.
- Leverage data to detect inconsistencies and trigger proactive outreach.
- Training & Enablement
- Develop US-focused success playbooks, training materials, and a demo environment.
- Deliver live and on-demand training sessions to accelerate customer proficiency and self-service adoption.
Qualifications -
- 5+ years in Customer Success, Account Management, or related customer-facing roles at a SaaS AI, data or cyber startup.
- 3+ years managing large enterprise accounts, ideally in a distributed team environment.
- Proven ability to work independently—setting priorities, making data-driven decisions, and executing with minimal supervision.
- Strong organizational skills: adept at juggling US customer needs with European-based team support.
- Exceptional verbal and written communication: able to translate complex technical concepts into clear, actionable guidance.
- Bachelor’s degree (technical or business discipline) or equivalent experience.
- Develop and implement best practices, tools, and processes to enhance the Customer Success program.
- Familiarity with BI/reporting tools (e.g., Tableau, Looker) and CRM/CS platforms (e.g., Salesforce, Gainsight).
BeamUP is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
You can read more about us at:
https://www.beamup.ai/
And we were also chosen to be one of the 50 most promising Israeli startups of 2023:
https://www.calcalistech.com/ctechnews/article/hjtwkugx2
Top Skills
What We Do
Trusted by the Fortune 500 and many of the world’s largest companies, BeamUP is the world's first Enterprise Facility Intelligence Platform to provide full facility observability and insights for data-driven decision making. The BeamUP platform is a global strategic solution that leverages unified, aggregated facility data and AI to empower physical security, IT and facilities management teams to make better decisions.
